Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jessica Celis

Cape Coral,FL

Summary

Dynamic Permit Representative with a proven track record at the City of Fort Myers, enhancing permit efficiency and customer satisfaction. Skilled in problem-solving and attention to detail, I streamlined processes, reducing approval times significantly. Adept at managing high-volume caseloads while providing exceptional service and guidance on zoning laws and building codes.

Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.

Financial services professional prepared for this role with strong customer service and cash-handling skills. Known for reliability, adaptability, and teamwork. Possesses effective communication and problem-solving abilities that ensure smooth operations and customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Permit Representative

City of Fort Myers
02.2018 - Current
  • Reviewed and processed permit applications to ensure compliance with municipal regulations.
  • Coordinated inspections and communicated findings to applicants for timely resolution of issues.
  • Provided guidance to applicants on zoning laws and building codes to facilitate project approvals.
  • Developed streamlined processes for permit issuance, enhancing efficiency within the department.
  • Reduced permit approval times by collaborating with various departments to expedite reviews and inspections.
  • Collaborated with architects, engineers, contractors, and homeowners to address project concerns or changes during the permitting process effectively.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Managed high-volume caseloads while maintaining strict deadlines for permit issuance, contributing to department productivity goals.
  • Provided excellent customer service to applicants during the permitting process, resulting in positive feedback and increased satisfaction ratings.
  • Supported the development of a centralized permit tracking system, improving inter-departmental communication and coordination.
  • Assisted in updating municipal codes related to building permits as needed, ensuring current practices align with industry standards.
  • Served as a liaison between multiple government agencies involved in permitting processes for large-scale projects, facilitating effective communication and cooperation.
  • Maintained detailed records of permits issued, fees collected, and inspection results for accurate reporting and analysis purposes.

Cashier Assistant

Brinks Armored
01.2016 - 01.2018
  • Managed cash handling processes, ensuring accuracy in vault transactions and compliance with security protocols.
  • Supervised daily operations of vault activities, optimizing workflow and enhancing operational efficiency.
  • Trained and mentored junior tellers on best practices for cash management and customer service techniques.
  • Conducted regular audits of vault inventory, identifying discrepancies and implementing corrective measures.
  • Collaborated with security teams to develop strategies for risk mitigation and loss prevention initiatives.
  • Streamlined deposit processing procedures, reducing turnaround time while maintaining high accuracy standards.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
  • Enhanced cash management efficiency by implementing streamlined vault processes and procedures.
  • Balanced staff and vault at end of day and secured monies in accordance with established procedures.
  • Improved transaction accuracy with diligent attention to detail during daily counting and verification processes.
  • Performed vault, alarm and door duties to facilitate opening and closing of operations.
  • Maintained strict confidentiality of bank records and client information.

Bank Teller

Wells Fargo
03.2014 - 12.2015
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
  • Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
  • Conducted daily cash drawer audits, identifying discrepancies to maintain financial integrity.
  • Trained new tellers on operational procedures and customer service protocols to enhance team performance.
  • Streamlined transaction processes, reducing wait times and improving customer satisfaction ratings.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Bank Teller

Bank of America

Education

No Degree - English-as-a-Second-Language Education

Miami Dade College
Miami, FL
07-2012

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Patience and empathy
  • Problem-solving

Languages

Spanish
Native or Bilingual

Timeline

Permit Representative

City of Fort Myers
02.2018 - Current

Cashier Assistant

Brinks Armored
01.2016 - 01.2018

Bank Teller

Wells Fargo
03.2014 - 12.2015

Bank Teller

Bank of America

No Degree - English-as-a-Second-Language Education

Miami Dade College

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Jessica Celis