Jessica Cerda
Stone Mountain,GA
Summary
Dedicated Training Coordinator thats very enthusiastic about assisting all employees and future team members to develop top-notch knowledge and skills in all areas as needed for the appointed work area .Motivational and engaging leader with 6+ years of Leadership experience. Advanced skills in planning, organizing and prioritizing work. Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Training Coordinator
ThredUp
Suwanee, GA
09.2020 - 08.2024
- Supported onboarding of new employees by hosting orientation sessions.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Evaluated employee performance before, during, and after training sessions.
- Ensured compliance with relevant regulations and company policies in training delivery.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Coordinated schedules, facilities, and equipment for training events.
- Provided coaching support to enhance career growth opportunities.
- Mentored new employees through orientation and onboarding processes.
Area Supervisor
Ross Dress for Less
Decatur, GA
01.2023 - 05.2024
- Managed inventory shrinkage improvement program to reduce theft and loss.
- Greeted customers, clarifying needs and identifying solutions to close sales.
- Recruited, trained, coached, and evaluated staff members on their performance.
- Analyzed financial data such as sales reports, profit and loss statements, inventory levels. to identify areas of improvement.
- Created a positive work environment that was conducive to team building and collaboration among employees.
- Utilized POS system for transactions, returns, and exchanges.
- Fostered a positive work environment to encourage teamwork.
- Ensured compliance with company policies and safety regulations.
- Assisted in hiring process, including interviewing candidates.
- Trained, managed and motivated employees to promote professional skill development.
- Processed credit card payments and counted back change and currency with 100% accuracy rate.
- Implemented new processes and procedures to increase efficiency and reduce costs while maintaining high levels of customer satisfaction.
- Drafted monthly reports summarizing overall store performance metrics such as sales volumes, inventory turnover rates.
- Analyzed store performance metrics such as average transaction size and total number of transactions per hour for identifying areas requiring improvement or corrective action.
- Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes.
- Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures.
Back of House Supervisor
AquaMarine Villas
Oceanside , CA
06.2015 - 07.2018
- Trained new employees on housekeeping procedures, safety protocols and customer service practices.
- Maintained accurate records of completed tasks and employee attendance.
- Communicated with maintenance team on damages to repair.
- Responded to customer complaints in a professional manner, investigated issues and took corrective action as needed.
- Managed and supervised a team of housekeeping staff to ensure quality standards were met.
- Monitored inventory levels of guest room supplies such as towels, linens, toiletries and placed orders when needed.
Overnight Stocker and Receiver
GTM STORES
Lemon Grove, CA
05.2013 - 07.2015
- Facilitated training programs to improve employee skillsets.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Developed strategies to increase team productivity and improve customer service levels.
Education
Associate of Science - Social Work
University of Phoenix EDU
ONLINE 09-2017
Skills
- Performance Evaluation
- Training delivery
- Verbal and written communication
- Coaching and Mentoring
- Employee Coaching
- New program development
Languages
Spanish
Native/ Bilingual
Affiliations
Raising backyard Chickens and maintaining a homestead lifestyle is a wonderful way to learn , teach and share information with those with similar lifestyles in my community.
Timeline
Area Supervisor
Ross Dress for Less
01.2023 - 05.2024
Training Coordinator
ThredUp
09.2020 - 08.2024
Back of House Supervisor
AquaMarine Villas
06.2015 - 07.2018
Overnight Stocker and Receiver
GTM STORES
05.2013 - 07.2015
Associate of Science - Social Work
University of Phoenix EDU