Jessica Cervantes
Visalia,United States
Summary
To seek and maintain full-time or part time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized secretary with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking and focused, offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and updating tracking spreadsheets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Classified Substitute
Visalia Unified School District
08.2023 - Current
- Supported school administrators in daily tasks, contributing to a well-managed and organized work environment.
- Managed student records with accuracy and confidentiality, ensuring compliance with privacy policies and regulations.
- Assisted in the development of school events and activities for increased student engagement and community involvement.
- Coordinated communication between parents, teachers, and administrators, fostering strong relationships within the school community.
- Handled high volumes of phone calls and emails from parents, students, and staff members, providing timely responses while demonstrating professionalism at all times.
- Processed incoming mail, distributing correspondence to appropriate recipients efficiently and accurately.
- Provided exceptional customer service to visitors at the front desk by offering assistance or directing inquiries to appropriate personnel as needed.
- Contributed to a positive school atmosphere by greeting students each day with warmth and attentiveness upon their arrival at the main office area.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Assisted students with special needs in developing effective communication skills, fostering a sense of independence.
Concessions Worker
Visalia Rawhide Professional Baseball Club
04.2019 - Current
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Monitored inventory and notified management of deficiencies or shortages.
- Communicated stand offerings and answered guest questions regarding orders.
- Handled cash and processed payments, sorting bills and maintaining records of transactions.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
Sports Coach
VUSD
08.2010 - Current
- Enforced discipline both on and off-field to lead team with highest personal standards.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
- Cultivated community and media relations through social media and other communication channels to support program.
- Taught players how to run over 15 specific game plays in order to build cohesive, structured team.
- Increased 20 plus players strength, agility and game skills through successful practices.
- Developed game plans and adjusted to meet various game situations for 28 games not including playoffs for three seasons.
Dispatch Manager
Central Valley Towing & Automotive
12.2018 - 08.2023
- Managed ten dispatchers while leading and delegating job assignments, tracking project status, and resolving issues to maximize productivity.
- Answered and fielded heavy phone call volume and reassured and eased customers.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over 75 daily caller requests with information about assistance and timeframes.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and training programs for existing personnel to continuously promote company vision, values and culture.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Closely monitored dispatch board and prioritize over 65 daily calls.
- Recorded and secured archives of customer requests, services performed and other dispatch information to maintain accurate records and appropriate filing systems.
- Directed dispatching, routing and tracking of 18 fleet vehicles.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
- Sent out drivers to assist ten hourly callers based on locations, needs and worker availability.
- Evaluated and adjusted over15 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Analyzed customer feedback and provided solutions to improve customer service.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Generated reports to track deliveries and maintain proper records and documentation.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Evaluated current operational processes to help develop, implement and improve practices.
- Assisted in resolving customer complaints and grievances.
- Answered phone calls and responded to customer emails.
Lead Tow Truck Dispatcher and Office Manager
Independent Towing
07.2010 - 12.2018
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Responded to over 75 daily caller requests with information about assistance and timeframes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Answered heavy phone call volume.
- Worked with ten plus insurance companies and six police agencies to dispatch driver and truck to get their needs taken care of.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Education
Some College (No Degree) - Liberal Arts And General Studies
College of The Sequoias
Visalia, CASome College (No Degree) - Liberal Arts And General Studies
University of West Alabama
Livingston, ALHigh School Diploma -
Mt. Whitney High School
Visalia, CA06.2006
Skills
- Communication
- Problem Solving
- Time Management
- Teamwork
- Customer Service
- Organization
- Computer Proficiency
- Leadership
- Dependable
- Integrity
- File Management
- Attendance Record Management
Accomplishments
- 2015 Dispatcher of the Year
- 2019 West Yosemite League Coach of the Year
- 2022 West Yosemite League Coach of the Year
- 2022-23 Lead El Diamante Girls Varsity Basketball to a 22-5 record which is the best in school history.
- P.I.C.K. Award at El Diamante High School for Caring in November 2023.
Certification
- CPR
- FIRST AID
- Heat Illness Prevention
- Sudden Cardiac Arrest
- Concussion in Sports
- Fundamentals of Coaching
- Mandated Reporter Training
- Food Handlers Permit
Timeline
Classified Substitute
Visalia Unified School District
08.2023 - Current
Concessions Worker
Visalia Rawhide Professional Baseball Club
04.2019 - Current
Dispatch Manager
Central Valley Towing & Automotive
12.2018 - 08.2023
Sports Coach
VUSD
08.2010 - Current
Lead Tow Truck Dispatcher and Office Manager
Independent Towing
07.2010 - 12.2018
Some College (No Degree) - Liberal Arts And General Studies
College of The Sequoias
Some College (No Degree) - Liberal Arts And General Studies
University of West Alabama
High School Diploma -
Mt. Whitney High School