Jessica Cervantes
Indianapolis,IN
Summary
Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
8
8
years of professional experience
Work History
Office Manager
J&J Garage Doors Indy LLC
Indianapolis, IN
12.2016 - Current
- Coordinated meetings and travel arrangements
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Maintained filing system for records, correspondence and other documents.
- Responded to customer inquiries via phone or email in a professional manner.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Performed general bookkeeping duties
- Maintained confidential records relating to personnel matters.
Sucess Coach
La Plaza, INC
Indianapolis, IN
12.2021 - 10.2022
- Conducted regular meetings with students to review progress towards meeting goals.
- Utilized data analysis techniques to track student progress over time.
- Coached students on goal setting and decision making to increase academic performance.
- Designed activities that encouraged teamwork among peers while developing life skills such as problem solving and conflict resolution.
Domestic Violence Advocate
La Plaza, INC
Indianapolis, IN
07.2020 - 12.2021
- Assisted survivors in accessing housing, financial assistance, medical care, mental health services, childcare services, job training programs.
- Provided court accompaniment for victims
- Advised victims on obtaining restraining orders/protective orders against perpetrators of abuse.
- Worked closely with attorneys representing survivors in family law matters
- Attended trainings related to best practices in working with survivors of domestic violence.
- Assisted survivors with filing police reports or other legal documents as necessary.
- Offered referrals to appropriate community resources based on individual needs.
- Maintained contact with clients through telephone calls or home visits to provide support.
Administrative Assistant
La Plaza, INC
Indianapolis, IN
06.2019 - 06.2020
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments
- Compiled data from various sources into organized reports for management review.
- Assisted with special projects assigned by management
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Performed data entry tasks into various computer systems accurately and promptly.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Food pantry coordination and distribution.
Administrative Assistant
Community Alliance of the far Eastside (CAFE)
Indianapolis, IN
12.2018 - 06.2019
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Answered questions from customers regarding services offered by the company.
- Greeted visitors and provided general information about the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events
Education
High School Diploma -
Brown Mackie College
Indianapolis05-2014
Skills
- Office Management
- Bilingual (English and Spanish)
- Self Motivation
- Customer Service
- Organizational Skills
- Complex Problem-Solving
- Data entry/collection
Timeline
Sucess Coach
La Plaza, INC
12.2021 - 10.2022
Domestic Violence Advocate
La Plaza, INC
07.2020 - 12.2021
Administrative Assistant
La Plaza, INC
06.2019 - 06.2020
Administrative Assistant
Community Alliance of the far Eastside (CAFE)
12.2018 - 06.2019
Office Manager
J&J Garage Doors Indy LLC
12.2016 - Current
High School Diploma -
Brown Mackie College
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