Jessica Cervantes
Thousand Oaks,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
StretchLab
03.2024 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Established team priorities, maintained schedules and monitored performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Yoga Instructor
The Ritual Yoga Studio
11.2022 - Current
- Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Certified by American Red Cross in CPR and AED to address injuries.
- Assisted with marketing and promoting of classes and services.
- Improved students'' overall well-being through meditation and mindfulness practices in each class session.
- Assisted individuals in setting achievable fitness goals, monitoring progress for success.
Front Desk Yoga Associate
The Ritual Yoga Studio
03.2022 - Current
- Sold memberships, workshops, retreats,special events, and personal training sessions to new customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained relationships with customers to maximize sales opportunities.
- Attended staff meetings and educational presentations to learn emerging wellness trends and yoga workshops.
Front Desk Associate
The Camp Transformation Center
04.2021 - 03.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Sold memberships and personal training sessions to new customers.
- Assisted in event planning for special promotions or initiatives aimed at attracting new members or boosting overall engagement levels among existing clients.
- Established a positive gym culture by fostering connections among members through organizing social events and encouraging member interaction during group classes.
- Supported weight loss success for clients by offering nutritional guidance alongside customized workout plans.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Coordinated social media updates showcasing upcoming events and promotions which contributed towards increased online presence.
Event / Program Coordinator
Clarity Clinical Skincare
07.2016 - 11.2020
- Set up domestic and international flights for staff and contractors.
- Coordinated travel and accommodations for event attendees.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Organized travel arrangements for speakers, staff members, or VIPs when needed.
- Scheduled rooms and facilities for events.
- Maintained master schedule of events and facilities use.
- Established strong relationships with clients, fostering long-term partnerships for future events.
Education
High School Diploma -
Thousand Oaks High School
05.2010
Skills
- Health and Wellness Education
- 200 HR Yoga Teacher Training
- 300 HR Yoga Teacher Training
- Certified in CPR/AED
- Yoga Business Acumen
- Event Planning
Certification
- Certified Yoga Instructor
Timeline
Assistant Manager
StretchLab
03.2024 - Current
Yoga Instructor
The Ritual Yoga Studio
11.2022 - Current
Front Desk Yoga Associate
The Ritual Yoga Studio
03.2022 - Current
Front Desk Associate
The Camp Transformation Center
04.2021 - 03.2022
Event / Program Coordinator
Clarity Clinical Skincare
07.2016 - 11.2020
High School Diploma -
Thousand Oaks High School