Jessica C. Flores
Houston,TX
Summary
Seasoned Practice Manager with a proven track record at Grief Recovery Center, enhancing operational efficiency and patient satisfaction through strategic leadership and a 95% reduction in wait times. Expert in Microsoft Office and adept in fostering team collaboration. Excels in client communication and practice management, ensuring compliance and high-quality service delivery.
Overview
13
13
years of professional experience
Work History
Practice Manager
Grief Recovery Center
Houston, US
06.2019 - Current
- Managed daily operations of a busy counseling practice, overseeing a team of 29 staff members
- Implemented efficient scheduling system resulting in a 95% reduction in patient wait times
- Developed and implemented training programs for new hires, ensuring consistent quality of services
- Collaborated with therapists to develop and implement strategic plans to improve patient care and satisfaction
- Led performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
- Maintained compliance with all regulatory requirements, including HIPAA and OSHA standards
- Led team meetings to discuss practice goals, address challenges, and foster a collaborative work environment
Owner/ Cleaning Specialist
Today's Helper
Houston, US
01.2017 - 05.2020
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Implemented quality assurance processes to ensure product excellence.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored performance of personnel against goals set forth by the company.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed daily operations of business, including hiring and training staff.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Organized closets according to customer specifications.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Office Manager
Schill-Steel
Houston, US
08.2012 - 11.2016
- Prepared agendas for board meetings along with taking minutes during sessions.
- Managed office inventory and placed new supply orders.
- Developed effective communication strategies between departments within the organization.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Organized company events including holiday parties, team building activities .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
High School Diploma -
Klein High School
Spring, TX06-1995
Some College (No Degree) - Journalism And Mass Communication
Blinn College
Brenham, TXSkills
- Microsoft Office
- Filing
- Customer Service
- Administrative Experience
- Time Management
- Housekeeping
- Office Management
- Practice Management
- Microsoft Excel
- Microsoft Word
- HIPAA compliance
- Data entry and review
- Insurance benefits verification
- Accounts receivable software
- Invoice and payment processing
- Data entry and management
- Invoice generation
- Collections management
- Client communication
- Quickbooks
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Practice Manager
Grief Recovery Center
06.2019 - Current
Owner/ Cleaning Specialist
Today's Helper
01.2017 - 05.2020
Office Manager
Schill-Steel
08.2012 - 11.2016
High School Diploma -
Klein High School
Some College (No Degree) - Journalism And Mass Communication
Blinn College
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