Jessica Chamberlain

Work History

Patient Services Coordinator

UK Healthcare

Lexington, KY

09.2023 - Current

Provided administrative support to physicians, nurses, and other healthcare personnel.
Managed the flow of incoming calls from patients and other healthcare providers.
Processed referrals for specialty care services as needed.
Performed data entry into electronic health record system.
Coordinated the release of medical records to third parties upon request.
Facilitated communication between clinical staff members to ensure continuity of care.
Resolved customer service issues in a timely manner according to established policies.
Updated patient demographic information as needed in EHR system.
Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Scheduled laboratory tests or diagnostic imaging studies as directed by physicians.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Coordinated with patients and healthcare professionals to meet patient needs.
Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Documented and managed patient information in computer system.
Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Scheduled patient appointments over phone and in person, maximizing productivity.
Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Scheduled patient appointments and procedures.
Obtained proper authorization and identification to release confidential medical records.
Greeted patients and visitors in a friendly and professional manner.
Coordinated insurance authorization for procedures and tests.

Registrar

BLUEGRASS COMMUNITY HOSPITAL

Versailles, KY

07.2022 - Current

Answered patient questions regarding registration and insurance processes.
Provided assistance to patients in completing necessary forms for admission.
Processed payments, collected co-payments and deposits from patients.
Entered data into the electronic health record system accurately.
Maintained a positive attitude while interacting with patients and families during difficult situations.
Resolved discrepancies between billing systems and hospital coding requirements.
Updated demographic information on existing patient accounts as requested by physicians or nurses.
Responded promptly to telephone inquiries from patients, families, and staff members.
Scanned documents into the appropriate medical records according to established policies and procedures.
Collaborated with other departments such as laboratory, radiology, pharmacy., when verifying patient information.
Ensured compliance with all federal, state, and local regulations related to healthcare privacy laws.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Communicated with patients with compassion while keeping medical information private.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Arranged hospital admissions for patients as required.

Certified Medical Assistant

UK HealthCare

Lexington, KY

01.2022 - Current

Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Collected urine samples from patients for drug screens or pregnancy tests when necessary.
Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
Answered patient calls promptly and directed inquiries to the appropriate department when needed.
Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Scheduled appointments for patients via phone and in person.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Interviewed patients to verify information, record medical history and confirm purpose of visit.
Contacted pharmacies to submit and refill patients' prescriptions.
Measured vital signs and took medical histories to prepare patients for examination.
Conducted insurance verification and pre-certification and pre-authorization functions.

Clinical Support Operator

FAMILY PRACTICE ASSOCIATES

Lexington, KY

08.2021 - 01.2022

Greeted patients upon arrival and provided them with necessary paperwork.
Assisted in scheduling, rescheduling, and canceling appointments for patients.
Answered incoming calls from potential new patients and existing patient inquiries.
Verified insurance information prior to appointment booking.
Provided clear instructions to patients regarding their upcoming visits.
Performed follow up calls to confirm scheduled appointments.
Resolved customer complaints in a professional manner.
Ensured compliance with HIPAA regulations when handling confidential information.
Served as a liaison between patients and healthcare providers for communication purposes.
Adhered to organizational policies and procedures related to appointment scheduling.
Worked collaboratively with other team members to meet departmental goals.
Provided assistance with additional tasks as needed or requested by management.

CSA - Customer Service Associate

Amazon.com

Winchester, KY

02.2016 - 08.2021

Confirmed payments, refunds, etc
Helped customers with issues regarding orders
Helped customer reset passwords and gain access to accounts
Worked in different operating units within the company
Helped run projects for managers
Provide excellent customer service.

Housekeeper

BCTC

Winchester, KY

10.2012 - 02.2016

Emptied and cleaned wastebaskets
Maintained floors and carpets
Followed all safety and personnel rules and regulations
Informed supervisor when supplies are required
Stored chemicals according to instructions
Followed standards and procedures for using specific chemicals
Used tools such as floor polishers, hand sprayers, vacuum cleaners, brooms and personal computers
Used data entry software.

Front Desk Clerk

BCTC

Winchester, KY

10.2012 - 02.2016

Used and coordinated maintenance of office equipment, such as copiers, scanners and computers
Reviewed and verified data
Maintained and updated files
Answered and screened telephone calls
Provided support to receptionist
Performed data entry
Processed and reviewed routine paperwork
Greeted and directed visitors, deliverymen, the general public and employees
Resolved customer complaints
Maintained a professional image and attitude.

Deli Clerk (Delicatessen Clerk)

Pathmark

Seaford, NY

09.2008 - 12.2011

Used a cash register
Counted cash and made correct change
Accurately recorded customer orders
Cleaned and tidied service areas
Cooked and re-heated fast foods
Worked quickly in a fast-paced environment
Provided strong, friendly customer service.

Summary

Overview

Work History

Patient Services Coordinator

Registrar

Certified Medical Assistant

Clinical Support Operator

CSA - Customer Service Associate

Housekeeper

Front Desk Clerk

Deli Clerk (Delicatessen Clerk)

Education

Associate in Science (AS) in Medical Assisting -

High school diploma or GED -

Skills

Certification

References

Timeline

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