JESSICA CHAMBERS
NORTON,OHIO
Summary
Professional with strong track record in implementing solutions and driving successful project outcomes. Skilled in system configuration, process optimization, and user training. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.
Overview
18
18
years of professional experience
Work History
Implementation Specialist
Group Management Services
Richfield, Ohio - Hybrid
06.2024 - 12.2025
- Implemented and managed client processes and payroll configurations through SaaS software solutions, enhancing overall operational effectiveness.
- Executed coordination of up to 15 client implementations at once, prioritizing data integrity and compliance with project schedules.
- Conducted comprehensive client training sessions throughout implementation to ensure operational success.
- Analyzed workflow gaps and proposed strategic process improvements to optimize team productivity.
- Collaborated with cross-functional teams to define project requirements and deliverables.
Benefits Implementation Specialist
Group Management Services
Richfield, Ohio
08.2022 - 06.2024
- Executed, configured, and validated benefit plans with over 99% accuracy within SaaS platform.
- Facilitated collaboration between clients, payroll, and internal teams to ensure effective benefit implementations.
- Performed detailed reviews of benefit deductions and enrollment data to uphold regulatory standards and accuracy.
- Enhanced procedures documentation and implemented best practices for operational efficiency.
Marketing and Digital Media Manager
Ohio North Youth Soccer Association
Brunswick, Ohio
11.2018 - 06.2021
- Spearheaded planning and execution of digital and social media campaigns to enhance brand visibility.
- Crafted targeted marketing materials that effectively communicated program objectives and partnership benefits.
- Improved member recruitment and retention through enhanced service delivery and support resources by over 20%.
- Managed comprehensive website redesign and launch to elevate online presence and attract increased site traffic.
- Facilitated training initiatives to more than 55 member organizations to enhance membership proficiency in new SaaS software
Director of Member Services
Ohio North Youth Soccer Association
Brunswick, OH
03.2012 - 11.2018
- Developed and implemented member engagement strategies to enhance overall satisfaction and retention.
- Analyzed member feedback data to identify trends and recommend improvements in service offerings.
- Managed comprehensive website redesign and launch to elevate online presence and attract increased site traffic.
- Facilitated training initiatives to more than 55 member organizations to enhance membership proficiency in new SaaS software.
Service, Training, & Beverage Manager
Spaghetti Warehouse
Akron, Ohio
10.2007 - 03.2012
- Oversaw budget management, food cost control, and labor allocation to achieve financial objectives.
- Partnered with corporate leadership to revamp and enhance company training manuals.
- Directed employee scheduling for a workforce exceeding 50, ensuring alignment with weekly labor and cost assessments.
- Cultivated an environment of daily guest satisfaction through proactive engagement and exemplary service leadership.
- Directed beverage inventory management processes to uphold safety and quality standards.
Education
Bachelor of Arts - Fashion Merchandising
University of Akron
Akron, OHSkills
- Client Onboarding & Implementation
- Salesforce & SaaS Platforms
- Client Data Management
- Workflow & Process Optimization
- Training & Client Education
- Cross-Functional Collaboration
- Customer Service Excellence
- Highly proficient in MS Office
Websites
Timeline
Implementation Specialist
Group Management Services
06.2024 - 12.2025
Benefits Implementation Specialist
Group Management Services
08.2022 - 06.2024
Marketing and Digital Media Manager
Ohio North Youth Soccer Association
11.2018 - 06.2021
Director of Member Services
Ohio North Youth Soccer Association
03.2012 - 11.2018
Service, Training, & Beverage Manager
Spaghetti Warehouse
10.2007 - 03.2012
Bachelor of Arts - Fashion Merchandising
University of Akron