Jessica Chambliss
Richmond,United States
Summary
History of developing effective relationships with agents, insurance providers, vendors and customers. Collects required documentation and makes effective underwriting decisions.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Personal Lines Underwriter Assistant
Commonwealth Underwriters/SPG Monarch
Richmond, VA
01.2023 - Current
- Assisted Underwriters in reviewing and analyzing insurance applications for accuracy and completeness.
- Reviewed policy documents to ensure compliance with applicable regulations and guidelines.
- Calculated premiums according to underwriting standards, policies and procedures.
- Performed detailed analysis of risk factors to determine acceptance or rejection of a policy.
- Provided customer service support to agents and insureds throughout the underwriting process.
- Created new accounts by entering data into the system accurately and completely.
- Drafted correspondence related to renewals, cancellations, endorsements.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Worked with colleagues to review, accept or deny new and renewal business.
- Performed data entry functions to track information such as payments, account updates and customer interactions.
Receptionist
Commonwealth Underwriters/SPG Monarch
Richmon, NVd
10.2019 - Current
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Customer Service Representative
Anchor Financial
Richmond, VA
02.2018 - 10.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
The Dryclean Factory
Richmond, VA
04.2016 - 02.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases
- Developed strong customer relationships to encourage repeat business.
Administrative Assistant
Dress for Success
Richmond, VA
05.2013 - 04.2016
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Substitute Office Associate
Richmond Public Schools
Richmond, VA
06.2011 - 05.2013
- Greeted guests and vendors to assist in navigating space.
- Coordinated support to facilitate general office operations.
- Assisted with set up for social events and food deliveries.
- Answered multi-line phone, informed parents and students of school-related matters.
- Update information in the school's database, AS400.
- Maintained confidentiality of sensitive information and documents.
Education
Certificate of Completion - Cosmetology
Virginia College
Richmond,VA06-2012
High School Diploma -
Highland Springs High School
Highland Springs, VA06-2000
Skills
- Coverage Determination
- Compliance Monitoring
- Policy evaluation
- Written Communication
- Customer Service
- Time management abilities
- Data Entry
- Paperwork Processing
- Multi-Task Management
- Follow-up skills
- Microsoft Excel
- Adaptive team player
Certification
- Licensed in the following states:
- Delaware, District of Columbia, Maryland, North Carolina, Pennsylvania, South Carolina, Virginia, and West Virginia
Timeline
Personal Lines Underwriter Assistant
Commonwealth Underwriters/SPG Monarch
01.2023 - Current
Receptionist
Commonwealth Underwriters/SPG Monarch
10.2019 - Current
Customer Service Representative
Anchor Financial
02.2018 - 10.2019
Customer Service Representative
The Dryclean Factory
04.2016 - 02.2018
Administrative Assistant
Dress for Success
05.2013 - 04.2016
Substitute Office Associate
Richmond Public Schools
06.2011 - 05.2013
Certificate of Completion - Cosmetology
Virginia College
High School Diploma -
Highland Springs High School
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