Jessica Changet
Swayzee,IN
Summary
Motivated multi-task-er with skill in time management, organization, and customer service. Personable and self-motivated team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Reliable employee seeking case management position. Offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Family Case Manager
Indiana Department Of Child Services
Marion, IN
04.2021 - Current
- Developed and created programs and monitored effectiveness against individual participant needs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Used coordination and planning skills to achieve results according to schedule.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Frozen Department Manager/Cashier Team Lead
Foodlion
Manchester, TN
08.2015 - 03.2021
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Counted cash in register drawer at the end of shift when allowed.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked prices for customers and processed items sold by scanning bar codes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Answered questions about store policies and concerns to support positive customer experiences.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained team members in successful strategies to meet operational and sales targets.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Childcare Teacher
Pensacola Christian College
Pensacola, United States
02.2019 - 05.2020
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Kohl's Seasonal Associate
Kohl's Corp.
Pensacola, United States
09.2019 - 01.2020
- Oversaw and processed payments made by credit and debit cards and cash and provided correct change if applicable.
- Mentored new sales associates on store return policies and customer service techniques.
- Replenished merchandise from inventory during downtime when stock became low.
- Recommended products to customers and remained up-to-date on product knowledge.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Cleaned jewelry cases each day by dusting and using glass cleaner to ensure displays were pristine.
Cleaning Supervisor
Pensacola Christian College
Pensacola, FL
08.2016 - 08.2018
- Maintained daily facility operations.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues and reducing downtime.
- Supervised daily operations, including employee performance, preventive maintenance and safety.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Implemented improved training programs for maintenance employees.
- Developed and implemented employee incentive programs to promote top performance.
- Supervised crews of 18 employees, including training and performance monitoring.
- Improved quality processes for increased efficiency and effectiveness.
Education
High School Diploma -
Temple Baptist Christian School
Manchester, Tn05.2016
Bachelor of Science - Criminal Justice
Pensacola Christian College
Pensacola, FL05.2020
Skills
- Team management
- Preventive maintenance
- Planning and execution
- Problem resolution
- Money Management
- Activities planning
- Efficient under pressure
- Organized
- Time management
- Self- motivated
- Efficient multi-tasker
- Knowledge of Excel, Word, PowerPoint
- Excellent written and verbal communication
internship's
I participated in two forty-hour internship's with Manchester's Finest Sheriffs Department. I worked in the different departments to get a feel for all the different sections. The internship's included paperwork, booking prisoners in, attending calls in the towers, patrolling, and career day with Sgt. Daniel Ray.
Timeline
Family Case Manager
Indiana Department Of Child Services
04.2021 - Current
Kohl's Seasonal Associate
Kohl's Corp.
09.2019 - 01.2020
Childcare Teacher
Pensacola Christian College
02.2019 - 05.2020
Cleaning Supervisor
Pensacola Christian College
08.2016 - 08.2018
Frozen Department Manager/Cashier Team Lead
Foodlion
08.2015 - 03.2021
High School Diploma -
Temple Baptist Christian School
Bachelor of Science - Criminal Justice
Pensacola Christian College
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