Jessica Chappelle
DES MOINES
Summary
Seasoned professional with a proven track record in optimizing business processes and enhancing organizational efficiency. Specializes in streamlining operations, implementing process improvements, and cultivating collaborative team environments. Possesses strong analytical skills, adapts easily to changing needs, and consistently delivers measurable results. Recognized for reliability, strategic thinking, and excellent communication abilities.
Overview
16
16
years of professional experience
Work History
Business Systems Analyst
Ameriprise
07.2024 - 07.2025
- Supported business objectives by documenting processes to produce effective and accurate results in optimization
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Contributed to execution of organizational strategy using Agile and Waterfall methodology and connecting new / modified systems directly to organizational goals
- Analyzed existing business processes, identified inefficiencies, and recommended solutions to improve productivity and efficiency
- Participated in testing new systems, ensuring they function as expected and meet business requirements using SDLC methodologies
- Acted as a bridge between business users and IT teams, facilitating communication and ensuring smooth collaboration
- Analyzed business requirements to enhance system functionality and user experience.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Developed use cases and test plans to ensure system accuracy and performance.
Business Initiatives Consultant
Wells Fargo
03.2020 - 01.2024
- Collaborated directly with key stakeholders, leadership, and product teams to analyze identified problems and devise epics to address root causes using Agile and Waterfall methodology
- Led cross-functional teams to drive strategic initiatives and enhance operational efficiency.
- Developed user stories to assist the business with prioritizing requirements and improvements to the process
- Worked with QA during testing phase to explain/clarify requirements from the Lines of Business
- Evaluated feedback from business stakeholders and end-users during the deployment phase to identify any issues to be addressed
- Translated business needs/process changes to and from front line associates to management and executives
- Analyzed complex data sets to inform decision-making and optimize business processes.
- Mentored junior consultants, fostering professional development and enhancing team performance.
Business Process Consultant
Wells Fargo
04.2010 - 03.2020
- Led and facilitated cross-functional teams to identify inefficiencies, bottlenecks and areas for improvement which impact customer experiences
- Collaborated with business leaders to identify, design and manage execution of innovation and improvement projects across business operations and Lines of Business
- Developed and lead redesign initiatives, guiding project and cross-functional teams across the Lines of Business
- Analyzed and assessed business metrics/OKRs and processes across the Lines of Business to develop impactful improvement strategies
- Facilitated workshops to identify key pain points in workflows, driving consensus on improvement strategies among stakeholders.
- Implemented process improvements, resulting in significant time and cost savings.
- Coached, mentored and trained functional members on continuous improvement methods, primarily Lean and Six Sigma
Business Analyst
Aviva USA
03.2009 - 04.2010
- Developed and implemented client deliverables by conducting discovery sessions, gathering data, performing data analysis, and creating functional requirement documentation
- Assisted project managers, IT users and developers in discovery of issues, in order to have the most complete documentation of current state and the business problem to be solved
- Created and maintained an effective working relationship between users and the IT department
- Designed, documented and implemented changes to workflow, business practices and business systems
Education
Master of Art - Speech, English, Theater Education
Drake University
Des Moines, IABachelor of Science - Communication, Speech Rhetoric
Iowa State University
Ames, IASkills
- Lean Certified (2016)
- Process Improvement (15 years)
- Change Management (10 years)
- Risk Mitigation
- Strategic Planning
- Written and Oral Communication
- Waterfall project mgmt
- Six Sigma – Green Belt (2009)
- Process Documentation (19 years)
- Business Analysis
- Gap analysis
- Workflow/Business Process documentation and analysis
- Requirements gathering and analysis
- Leadership
- Technical Writing
Additional Training, Certifications, and Acknowledgements
- Lean Leadership Workshop, ASQ | 2012
- Situational Leadership, Wells Fargo Financial | 2008
- Lean “Boot Camp”, Wells Fargo EPMO | 2007
- TOC & LEAN, Constraints Mgmt Group | 2003
- Service Excellence Award | Q1 2014
- Team Excellence Award | Q3 2013
Timeline
Business Systems Analyst
Ameriprise
07.2024 - 07.2025
Business Initiatives Consultant
Wells Fargo
03.2020 - 01.2024
Business Process Consultant
Wells Fargo
04.2010 - 03.2020
Business Analyst
Aviva USA
03.2009 - 04.2010
Bachelor of Science - Communication, Speech Rhetoric
Iowa State University
Master of Art - Speech, English, Theater Education
Drake University
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