Summary
Overview
Work History
Education
Skills
Additional Information
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Timeline
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Jessica Charles

Pembroke Pines,FL

Summary

Trustworthy individual who enjoys working in. Passionate and focused in generating, engaging courteous and also professional environment at the work place among customers and team members. Knowledgeable Case Manager experienced in coordinating care for injured individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

28
28
years of professional experience

Work History

Pre-Litigation Case Manager

Law Offices Of FES PETION
AVENTURA, United States
09.2021 - Current
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
  • Reduced care costs without sacrificing quality through service coordination and multidisciplinary collaboration.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Evaluated IEP for compliance with state and federal requirements regulations and rectified non-compliance issues immediately.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
  • Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
  • Managed caseload pre littigation system to provide comprehensive, community-based care and settlement.
  • Case Manager skills and qualifications
  • Compassionate and able to relate to different clients with various needs
  • Motivational to encourage clients to follow their care plans
  • Strong verbal and written communication skills to explain to clients, family members and friends and professionals the case and care plan and maintain good case records
  • Critical thinking and problem solving to determine the best care plan for each client after assessing clients, analyzing notes from health care and social workers
  • Flexibility to change care plans if they are not getting the best results
  • Organization to manage several different cases at once
  • Computer literacy to maintain and manage case records
  • Write or draft the bodily Injuries demands ( 3-9 a week) .
  • Negotiate with the adjusters and getting the cases settled.
  • Fight for my clients to get the best maximum settlement offer.
  • Used my compassion and resourcefulness to bring positive change to my clients’ lives.
  • Had to show good leadership qualities that enable me to act as a person of authority to their clients. This is important as it helps give clients a sense of direction and guidance when they cannot provide it for themselves.
  • Further, as a good Case Manager i had to show excellent verbal communication skills that allowed me to give advice to my clients, schedule appointments and speak on behalf of my clients to healthcare providers and government services.

Assistant Principal

Jardin de la Joie 1&2
Port Au Prince, Haiti
09.2002 - Current
  • Outlined, implemented and maintained personnel-related policies and procedures.
  • Managed school administration operations and organized teacher schedules, student registration processes and class orientation sessions.
  • Instructed teachers on classroom management, behavior and instructional strategies.
  • Facilitated staff meetings to convey policy changes and hear employee input.
  • Developed and managed budgets for academic and student affairs.
  • Managed student health, counseling, and psychological services.
  • Researched and wrote applications for educational grants.
  • Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
  • Monitored and evaluated performance of school employees.
  • Managed group of 43 staff members and 31 teachers.
  • Collaborated with various departments to support and establish programs, lessons and student activities.
  • Reviewed standardized test results to assess student progress and academic performance.
  • Developed positive relationships with school students, teachers and local community.
  • Informed students and parents of policies and procedures regarding student behavior and disciplinary actions.
  • Guided instruction by mentoring teachers to improve leadership and teaching effectiveness.
  • Monitored student discipline actions and worked with teachers to standardize behavior requirements across school.
  • Coordinated with school personnel, parents and students to determine disciplinary actions for behavioral issues.
  • Educated students on core principles and advanced concepts of mathematics.
  • Established and enforced clear class objectives and requirements to promote consistent education for all students.
  • Integrated technology into classroom settings to engage students and diversify instruction.
  • Developed class learning plans to meet all district and statement requirements for instruction.
  • Resolved various situations to cultivate strong student and parent relationships.

Customer Service Associate

Home Depot
Pembroke Pines, FL
05.2020 - 09.2021
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding Bought online paid in store needs, addressing delivery concerns.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes using Avaya.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.

Wireless Store Manager

Wireless Advocates
Bayshore , NY
05.2003 - 09.2008
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Oversaw POS operations and cash management to reduce errors.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Boosted sales by 150% by cultivating customer rapport and delivering superior customer service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Implemented succession planning by training and developing 15 associates into leadership positions.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.

Education

Bachelor of Arts - Early Childhood Education

Suffolk County Community College
Selden, NY
01.2002

Skills

  • Data-driven instruction
  • Technologies integration
  • Opportunities identification
  • Standardized testing and scoring
  • Treatment Planning
  • Resource Identification
  • Client Advocacy
  • Stakeholder Collaboration
  • Case Management Tracking
  • Program Development
  • Performance Tracking
  • Verbal and Written Communication
  • Case Needs Assessment
  • Service Referrals
  • Social Work
  • Records Management
  • Case Planning
  • Connected Home
  • Patient Flow
  • Determine Medical Necessity
  • Individual and Group Therapy
  • Case Notes
  • Patient and Family Liaison
  • Telephone Etiquette
  • Team Meetings
  • Clients Rights
  • Case Planning and Management
  • Managing Patient Cases
  • Progress Recording
  • Case Conferences
  • Monitoring Visits
  • Educational Strategies
  • Data Entry and Analysis
  • Case Generators
  • Income Verification
  • Program Eligibility
  • Multitasking and Organization
  • Presenting at Conferences
  • Invoice Statements
  • Eligibility Determinations
  • Patient Admission
  • Referral Arrangements
  • Large Caseloads
  • Therapeutic Services
  • Documentation

Additional Information

References:

  • Barbara Watkins/ Supervisor Tel: 207-228-4949/ 786-206-8968
  • Corey Wells / Senior Attorney Tel: 786-973-2955 / 786-408-9968

Gertha Rolston / Retired Social Worker Tel: 347-485-6396

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Pre-Litigation Case Manager

Law Offices Of FES PETION
09.2021 - Current

Customer Service Associate

Home Depot
05.2020 - 09.2021

Wireless Store Manager

Wireless Advocates
05.2003 - 09.2008

Assistant Principal

Jardin de la Joie 1&2
09.2002 - Current

Bachelor of Arts - Early Childhood Education

Suffolk County Community College

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Jessica Charles