Jessica Chase
Haslett,MI
Summary
Dynamic professional with a proven track record in enhancing guest relations and conflict resolution at Eaton Rapids Craft Company. Skilled in restaurant operations and staff management, I consistently drive quality standards and customer satisfaction. Expert in training and coaching teams to achieve excellence, fostering a positive and efficient work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front of House Manager
Eaton Rapids Craft Company
11.2023 - Current
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Help coordinate events and private parties
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
Sales Representative
Dan Henry Distributing
05.2021 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Stayed up-to-date with industry trends to position company as market leader.
Product Merchandiser
Imperial Beverage
05.2020 - 05.2021
- Improved store aesthetics by designing visually appealing and cohesive merchandising layouts.
- Assisted customers in locating desired products while maintaining an organized shopping environment through diligent upkeep of merchandise displays.
- Partnered with cross-functional teams to execute seasonal resets, ensuring timely implementation of updated merchandising plans.
- Facilitated clear communication between store management and staff regarding merchandising objectives, contributing to a cohesive and goal-oriented team environment.
Esthetician
The Artisan Company
11.2017 - 03.2020
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including chemical peels and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Specialized in services including eyelash extensions, eyebrow waxing, and customized facials
Bar Lead
The B&I Bar
10.2018 - 01.2020
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Raised customer satisfaction scores by addressing concerns promptly and professionally.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Fostered a positive work environment that encouraged teamwork among bar staff through consistent support and open communication.
Elizabeth Arden Sales Representative
Elizabeth Arden
06.2015 - 09.2016
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Education
License in Esthetics - Esthetics
Douglas J Aveda Institute
East Lansing, MI10-2012
High School Diploma -
Traverse City Central High
Traverse City, MI06-2004
Skills
- Restaurant operations
- Guest relations
- Conflict resolution
- Staff management
- Training and coaching
Certification
- Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute.
- Certified Guest Service Professional (CGSP) – American Hotel & Lodging Educational Institute.
- ServSafe Food Protection Manager Certification
- ServSafe Alcohol Server Certification
ServeSafe Food Manager Certified
Stressfully completed the standards set forth for the ServSafe Food Protection Manager Certification Exam, which is accredited by the ANSA (American National Standards Institute) National Accreditation Board (ANBA) Conference Center For Food Protection (CFP)
Timeline
Front of House Manager
Eaton Rapids Craft Company
11.2023 - Current
Sales Representative
Dan Henry Distributing
05.2021 - 10.2023
Product Merchandiser
Imperial Beverage
05.2020 - 05.2021
Bar Lead
The B&I Bar
10.2018 - 01.2020
Esthetician
The Artisan Company
11.2017 - 03.2020
Elizabeth Arden Sales Representative
Elizabeth Arden
06.2015 - 09.2016
License in Esthetics - Esthetics
Douglas J Aveda Institute
High School Diploma -
Traverse City Central High
Similar Profiles
Dillon PlatteDillon Platte
Police Officer at Eaton Rapids Police DepartmentPolice Officer at Eaton Rapids Police Department
JOHN BERRYJOHN BERRY
Captain at Eaton Rapids Township Fire DepartmentCaptain at Eaton Rapids Township Fire Department
Christin DrosteChristin Droste
Associate Teacher at Eaton Rapids Public SchoolsAssociate Teacher at Eaton Rapids Public Schools