Jessica Chavez`
Santa Maria
Summary
Experienced medical assistant skilled in health care coordination and medical documentation. Demonstrated success in optimizing clinic workflows and implementing quality assurance processes to improve patient satisfaction and care quality.
Overview
10
10
years of professional experience
Work History
Bilingual Bicultural Aide
Santa Maria Bonita School District
Santa Maria
10.2023 - Current
- Facilitated communication between families and school staff to ensure student needs were met.
- Monitored student health and safety, adhering to strict compliance protocols.
- Maintained accurate documentation and record keeping of student progress and activities.
- Collaborated with teachers to support classroom management and instructional strategies.
- Scheduled and coordinated activities to enhance student engagement and learning.
- Supported administrative tasks by organizing files and managing supplies efficiently.
- Participated in training sessions to enhance skills and improve student support techniques.
- Encouraged positive behavior through consistent reinforcement and recognition of achievements.
- Conducted small group activities to reinforce learning objectives.
Lead Medical Assistant
Heal 360
Santa Maria
05.2021 - 09.2023
- Coordinated patient scheduling to optimize clinic workflow and reduce wait times.
- Developed training materials for new medical assistants to ensure compliance with protocols.
- Led team meetings to discuss patient care strategies and improve service quality.
- Implemented quality assurance processes to uphold standards in patient care.
- Managed inventory and supply levels to ensure availability of medical supplies.
- Maintained accurate medical records in compliance with regulatory requirements.
- Monitored patient progress and communicated updates to healthcare providers.
- Conducted regular audits of clinical procedures to enhance operational efficiency.
- Educated patients on health management and preventive care practices.
- Facilitated communication between patients and healthcare professionals to address concerns.
- Trained staff on the use of electronic health record systems to improve documentation accuracy.
- Resolved patient inquiries and issues promptly to enhance overall satisfaction.
- Evaluated patient feedback and implemented changes to improve service delivery.
- Supervised and trained medical staff on proper procedures for patient intake, examinations and treatments.
- Worked collaboratively with other members of the healthcare team in order to provide optimal care for each patient.
Medical Assistant
CHC
Arroyo Grande
08.2015 - 04.2021
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
Education
Medical Assistant - Medical Assistant
Center For Employment Training
Santa Maria05-2015
Skills
- Patient scheduling
- Electronic health records
- Medical documentation
- Health education
- Compliance protocols
- Health care coordination
- Attention to detail
- Problem solving
- Organizational expertise
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Bilingual Bicultural Aide
Santa Maria Bonita School District
10.2023 - Current
Lead Medical Assistant
Heal 360
05.2021 - 09.2023
Medical Assistant
CHC
08.2015 - 04.2021
Medical Assistant - Medical Assistant
Center For Employment Training