Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Chavis

Greensboro,NC

Summary

With 10 years of experience in accounts receivable functions, I am an efficient Accounts Receivable Specialist excelling in collection and claims procedures. Strong communication skills instrumental in resolving customer queries and ensuring customer satisfaction. Skilled in accurately preparing weekly and monthly reports within tight deadlines, demonstrating attention to detail and ability to work under pressure.

Overview

21
21
years of professional experience

Work History

Accounts Receivable Clerk / CSR

AMPF INC
10.2014 - Current
  • Assist customers with payment arrangements and credits memos, transactions, and refunds
  • Managing faxes and emails to process orders for shipping/ delivery, and welcoming new accounts
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Strong communications with all warehouses including drivers, management, & production
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
  • Develop aged reports for past due accounts and report to initiate collection proceedings for past due over 120 + days
  • Investigated and resolved accounting, service and delivery concerns.
  • Develop daily reports of transactions from bank lock boxes and truck transmittal
  • Maintained up-to-date knowledge of product and service changes.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Rep / Auditor

DAYS INN
12.2010 - 09.2015
  • Responded to customer requests for products, services, and company information.

  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Logged wake-up call requests and set up automatic rings in system.
  • Performed nightly updates to room charges and rates.
  • Balanced hotel accounts and resolved discrepancies.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Front Desk Clerk / Auditor

COMFORT SUITES
11.2010 - 01.2012
  • Greeted guests, issued room keys, assist with light housekeeping as needed or answering room requests for additional supplies
  • Ability to handle all front desk duties for every shift & assist with training
  • Generate accurate reports, balance transaction, make deposits and settle credit card batches
  • Ensure third party reservations are processed properly
  • Check guest in & out, communicate with housekeeping and maintenance
  • Generate housekeeping reports and update room availability for future guests

SERVER

Marriot Downtown Greensboro
09.2004 - 01.2009
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked guests' identification before serving alcoholic beverages.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

Education

Associate of Arts - Graphic And Digital Design

GTCC
JAMESTOWN
05.2017

Skills

  • Accounts Receivable
  • Accounting
  • Account Reconciliation
  • Balance Sheet Reconciliation
  • Accounts Payable
  • General Ledger Reconciliation
  • General Ledger Accounting
  • Bank Reconciliation
  • Financial Report Writing
  • Office Management
  • Journal Entries

Timeline

Accounts Receivable Clerk / CSR

AMPF INC
10.2014 - Current

Customer Service Rep / Auditor

DAYS INN
12.2010 - 09.2015

Front Desk Clerk / Auditor

COMFORT SUITES
11.2010 - 01.2012

SERVER

Marriot Downtown Greensboro
09.2004 - 01.2009

Associate of Arts - Graphic And Digital Design

GTCC

Similar Profiles

CREATE PROFILE
Jessica Chavis