Jessica Cheek

Helping customer with their auto loan questions concerns. Going over contract of auto loan, helping with services regarding auto loan. Taking impound reviews and submitting information to the correct team for more observation

Account history taking payments transferring call speaking to insurance companies dealerships about payoff information etc

• Greeted customers and identified their needs.
• Provided information about products and services available to customers.
• Resolved customer inquiries in a timely manner.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Created detailed reports on customer service activities.
• Offered suggestions to improve processes related to customer service activities.

• September 2021 to Present Helping patient provide documents and complete application to see if they may qualify for the Amgen Safety Net Foundation to get there medication for free if unable to afford it. Also refilling medication if patients next's shipment was ready to be filled. Going over part d insurance for Pa to be sent or fax by patients physician also speaking with doctors nurses and insurance to gather information needed for the application process going over missing information going over if patient was approved or denied for program and explaining to patient the determination. Doing eligibility screening to see if a patient may qualify by information giving from new patients
• Identified clinical or case information needs to promote quality of care.
• Acted as client advocate to resolve emergency problems in crisis situations.

• Helping with apple products including but not limited to iPhones iPads watches accessories Mac computers laptop and PC troubleshooting
• Provided technical assistance to customers through phone, email and chat support.
• Resolved escalated customer service issues in a timely manner.
• Diagnosed system errors and implemented solutions to resolve them.
• Maintained detailed records of customer interactions and transactions.

At home tier 1 advisor helping customers with iPhone's ,iPad's,iPod's, making sure there issues are resolved good customer service to make sure that the customer is satisfied and has received good results and good customer service.

• Resolved customer inquiries in a timely manner, ensuring customer satisfaction.
• Maintained knowledge of current products and services, as well as industry trends.
• Provided technical assistance to customers over the phone and through email.
• Answered customer questions regarding system functionality and usage.
• Assisted customers in troubleshooting hardware and software issues.

Helping cc with a technical problem with there cable services and internet and how to use new remotes cable service also scheduling appointments etc

• Maintained customer records and updated them as necessary.
• Answered incoming calls promptly and professionally.
• Resolved customer complaints quickly and efficiently.
• Assisted customers with product selection, ordering, shipping and returns.

• Call Center technical Senior Advisor Xerox/ Conduent - Raleigh, NC May 2015 to November 2017 Taking phone calls for issues with apple products, making sure that any software issues with customers devices like, iPhone's, watches, iPad's, iPod's, mac books, mac desktops, were working properly software wise. helping with i rate customer that tier 1 advisors could dent help also taking over phone calls as a superior over the phone for tier 1 advisors to resolves software problems for customers. if the customer wanted to speak to a superior I would be who they speak to to resolve there issue this even means emailing a group within apple for the proper procedure if the issues was unknown. waiting on the proper procedure to call customer back with the correct steps to resolve the issue. sometimes giving the customer thing because of time wasted or issues not being solved ina timely manner being polite even when customer is upset to show good customer service. keeping in contact with the customer until the issue was resolved.
• Provided technical advice and guidance to clients on complex IT systems.
• Resolved customer service inquiries related to network connectivity issues.
• Analyzed system logs and identified potential problems with hardware components.