Jessica Childers
Birmingham,AL
Summary
Experienced customer service professional with a solid industry background, including 10 years as a bartender and 5 years in management. Demonstrates expertise in inventory management, scheduling, training, hiring, and discipline. Recognized for exceptional service with awards such as Bartender of the Year and Employee of the Month. Possesses excellent time management skills and a proven ability to effectively resolve customer complaints. Seeks an opportunity to leverage extensive skills and experience to contribute to a dynamic and customer-focused team.
Experienced acquisitions professional with strong focus on team collaboration and achieving results. Skilled in financial analysis, market research, and negotiation. Reliable and adaptable, ensuring smooth transitions and meeting dynamic needs. Known for strategic thinking and effective communication in high-pressure environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
20
20
years of professional experience
Work History
Acquisitions Associate
Fusion Growth Partners
03.2023 - Current
- Streamlined due diligence processes for successful acquisitions, reducing time and costs associated with transactions.
- Developed financial models to assess potential acquisition targets, ultimately increasing company growth opportunities.
- Evaluated risk factors associated with each prospective deal, mitigating potential losses through thorough due diligence procedures.
- Successfully contributed to the acquisition of multiple high-performing assets, resulting in significant value-add for the company.
- Supported the negotiation process during acquisitions, ultimately achieving optimal deal structures for both parties involved.
- Managed relationships with external advisors, ensuring timely delivery of materials and accurate valuation assessments.
- Negotiated favorable deal terms with sellers, resulting in improved returns on investment.
- Collaborated with cross-functional teams to ensure seamless integration of acquired assets into existing operations.
Server/ bar
Cabos
02.2021 - 08.2023
- Open close store
- Restock and do daily inventory
- Make sure team an restaurant is ready for the day
- Restock and make bar drinks and take care and manage bar guest
- Customer service
- Make sure each and every customers needs are met and go over and beyond what is needed or expected to make the customer experience one they will not forget
Server / lead server
Applebbes
02.2018 - 02.2021
- Open close the store
- Stock and clean sections and store
- Make list for each employee of daily tasks at hand
- Customer service
Server/ bar/ managment
Moody blue bar
03.2013 - 01.2020
- Make sure each and every need of the customer is always met
- Open and closing bar
- Make schedule for employees
- Stock and do monthly inventory
- Count deposit and make deposits daily and bank
- Cash customers out
- Akr daily drink specials
- Teach and hire new employees
- Make detail list and order products with venders
Server/bartender/front House Management
Avo
07.2004 - 10.2009
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedure, s as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
High School Diploma - Advanced
Dora, AL05.1996
Skills
- Service Excellence
- Calendar Management
- Inventory Coordination
- Efficient Cash Processing
- Product Ordering
- Staff Training Programs
- Vendor Management Strategy
Timeline
Acquisitions Associate
Fusion Growth Partners
03.2023 - Current
Server/ bar
Cabos
02.2021 - 08.2023
Server / lead server
Applebbes
02.2018 - 02.2021
Server/ bar/ managment
Moody blue bar
03.2013 - 01.2020
Server/bartender/front House Management
Avo
07.2004 - 10.2009
High School Diploma - Advanced
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