Jessica Cho
Van Nuys,CA
Summary
Proven professional in sales and customer service, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excels in communication, negotiation, and problem-solving to achieve customer satisfaction and business growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Web Sales Manager
She + Sky
Los Angeles, CA
01.2016 - Current
- Managed daily operations of internet sales department, ensuring effective online sales strategies.
- Developed and implemented strategic plans for increasing web sales.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Resolved customer complaints regarding sales and service.
- Analyzed web traffic data to optimize marketing campaigns and maximize ROI.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Maintained customer databases in order to track user behavior and preferences.
- Trained and supervised internet sales staff, fostering a team-oriented environment.
Customer Service Lead
She + Sky
Los Angeles, CA
09.2012 - 01.2016
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Implemented company processes to effectively resolve customer service issues.
- Identified opportunities to increase sales through cross-selling products or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Took special orders in person and over telephone, generating additional revenue every month.
Office Manager
Direct Apparel Source
Los Angeles, CA
08.2006 - 12.2010
- Created and managed budgets for travel, training, and team-building activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Receptionist / Accounting Clerk
Second Generation Inc.
Los Angeles, CA
01.2005 - 08.2006
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Developed and maintained a filing system for essential documents, improving office organization.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Performed financial calculations for amounts due, interest charges and balances.
- Reconciled bank statements and resolved discrepancies to ensure accurate financial reporting.
- Received and recorded cash, checks and transfers.
Customer Service Representative / Data Entry
Giorgio Cosani
Hollywood, CA
02.2003 - 01.2005
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Glendale Community College
Glendale, CA04.2025
Skills
- Strong written and verbal communication skills
- Productive in a high volume, high stress environment
- Strong people skills
- Ability to work well with a broad range of people
- High degree of energy and motivation
- Strong organizational skills
- Attention to detail
- Highly proficient in Microsoft Word
- Highly proficient in Microsoft Excel
- Highly proficient in Microsoft Publisher
- Highly proficient in Microsoft Expressions
- Highly proficient in Adobe PhotoShop CS
- Strong typing skills (60 WPM)
- Efficient in 10-key
Certification
- Licensed Phlebotomist - [2022]
- CPR Certified
Summary Of Qualifications
Glendale Community College, Glendale, CA, 06/01/06, Present, I Confess/Direct Apparel Source, Los Angeles, CA, Administrative Assistant / Operations Manager, 03/01/06, 07/31/07, Providing support to the President, Developing and implementing office procedures, Improving customer relations, Managing company operations and accounting functions, Second Generation Inc., Los Angeles, CA, General Office Clerk / Receptionist/Accounting Clerk, 01/01/05, 01/31/06, Answering phones, Scheduling meetings and appointments, Ordering and maintaining supplies, Organizing and maintaining company files and records, Invoicing customer purchase orders, Maintaining and balancing company bank accounts, Budget preparation and analysis, Preparing invoicing and sales reports, Accounts receivable/payable, Processing cash/credit/wire transactions, Collections, Payroll functions, Giorgio Cosani, Hollywood, CA, Customer Service Representative / Data Entry, 02/01/03, 01/31/04, Processing customer orders and returns, Maintaining customer profile databases, Resolving customer concerns/inquiries/complaints, Inventory database maintenance, Strong written and verbal communication skills, Productive in a high volume, high stress environment, Strong people skills, Ability to work well with a broad range of people, High degree of energy and motivation, Strong organizational skills, Attention to detail, Highly proficient in Microsoft Word, Highly proficient in Microsoft Excel, Highly proficient in Microsoft Publisher, Highly proficient in Microsoft Expressions, Highly proficient in Adobe PhotoShop CS, Strong typing skills (60 WPM), Efficient in 10-key, Bilingual in English and Korean, Available upon request
Timeline
Web Sales Manager
She + Sky
01.2016 - Current
Customer Service Lead
She + Sky
09.2012 - 01.2016
Office Manager
Direct Apparel Source
08.2006 - 12.2010
Receptionist / Accounting Clerk
Second Generation Inc.
01.2005 - 08.2006
Customer Service Representative / Data Entry
Giorgio Cosani
02.2003 - 01.2005
Glendale Community College
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