Jessica Chrisman
Mishawaka,IN
Summary
Accomplished General Manager with a proven track record at Bru Burger Bar, enhancing team productivity and customer satisfaction through effective leadership and operations management. Skilled in P&L management and problem resolution, I've successfully increased sales and profitability, fostering strong client relationships and employee loyalty.
Overview
9
9
years of professional experience
Work History
General Manager
Bru Burger Bar
09.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Senior Manager
Cedar Fair Entertainment
04.2019 - 09.2022
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Mentored junior staff members for skill development and career progression within the organization.
- Developed and executed successful training program for junior managers, equipping them with essential leadership skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Multi Unit Manager/ Brand Champion
HMSHost
10.2017 - 04.2019
- Developed strong teams within each unit through effective recruitment, coaching, and mentoring efforts.
- Reduced employee turnover rates by fostering a positive work environment that encouraged professional growth and development.
- Optimized scheduling practices for better coverage during peak hours, enhancing both staff productivity and customer satisfaction rates.
- Established key performance indicators for each location, tracking progress towards organizational objectives regularly.
- Traveled to different locations rolling out the Kronos scheduling system and teaching managers how to use it effectively.
- Worked with Starbucks to keep all locations along the Indiana Toll Road in compliance with company standards.
General Manager
Taco Bell
04.2016 - 04.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Education
High School Diploma -
Penn High School
Mishawaka, IN05.2005
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Efficient multi-tasker
- Training and coaching
- Customer Relations
- P&L Management
- Customer Retention
- Performance Improvement
Team training and development
Timeline
General Manager
Bru Burger Bar
09.2022 - Current
Senior Manager
Cedar Fair Entertainment
04.2019 - 09.2022
Multi Unit Manager/ Brand Champion
HMSHost
10.2017 - 04.2019
General Manager
Taco Bell
04.2016 - 04.2019
High School Diploma -
Penn High School
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