Jessica Christersson
Coconut Creek,FL
Summary
Detail-oriented and patient-focused professional with a strong background in healthcare insurance, client relations, and administrative operations. Proven ability to guide individuals through complex healthcare processes, verify coverage, and deliver high-touch service in fast-paced environments. Recognized for accuracy, compliance, and building trust with diverse patient populations. Seeking to contribute to exceptional patient care and operational excellence at NYU Langone Medical Associates.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Insurance Agent - MEC Plans
Priority First Insurance Group
11.2025 - 02.2026
- Educated clients on healthcare coverage options, ensuring understanding of benefits and compliance requirements
- Generated and managed a high-volume sales pipeline through inbound and outbound outreach
- Maintained strict adherence to federal healthcare regulations and documentation standards
Health Insurance Agent
Millennium Health Advisors
10.2024 - 09.2025
- Assisted clients in selecting Affordable Care Act (ACA) health plans that met their medical and financial needs.
- Guided customers through the insurance application process, ensuring accuracy and compliance with federal regulations.
- Researched and verified provider networks to help clients choose doctors and specialists within their plan.
- Educated individuals and families on coverage options, subsidies, and eligibility requirements.
- Delivered personalized customer service by addressing questions, resolving issues, and simplifying complex insurance terms.
- Consistently ranked among top-producing agents for application volume and enrollment performance
- Collaborated with team members to maximize client satisfaction and retention.
Public Relations/Marketing Specialist
American Income Life
01.2019 - 12.2023
- Developed and cultivated relationships with key executive council members
- Educated union members and leaders on the companies’ programs to better identify individual needs
- Strategically planned ongoing client relations to help clients maximize benefits
- Pitched and secured new union organizations as large as 3500 members
- Repaired and re-engaged previous accounts through conflict resolution
- Answered client member inquiries surrounding coverage and health plan benefits
- Complied 100% with all local, state, & federal laws and recommendations
- Attended state legislative and local council meetings to better advise clients on future needs
- 360 onboarding of new clients and members
Office Manager
Tom Williams Agency
03.2018 - 01.2019
- Promoted within 9 months to regional specialist from franchise location to corporate
- Responsible for prepping potential new hires through the interview stages and completing onboarding to secured new hires
- Ensured new hires secured state licensure
- Oversaw office inventory activities to ensure stock availability
- Successfully oversaw day-to-day operations and worked to foster efficiency
- Lead front desk team in achieving key outcomes at each client check in fostering warm business relationships
- Managed and maintained calendars for office executives
Administrative Assistant/Esthetician
NY Massage Zone
01.2017 - 01.2018
- Directed workflow, acting as intermediary between therapists and clientele
- Managed front desk operations including scheduling, client intake, and service coordination
- Maintained client records and ensured a welcoming, professional environment
- Assisted owner with all daily operations including (but not limited to): opening/closing procedures, generating end-of-day reports, monitoring inventory and responding to customer inquiries and complaints
- Maintained on-going product knowledge to better serve current and potential customers
- Performed body treatments such as HIFU & LipoLaser
Client Relations Manager
APS Distributors
01.2015 - 01.2018
- Responsible for maintaining strong business relationships with established accounts and ensuring client deliverables were obtained and implemented according to contract
- Primary liaison between clients, vendors, and offsite affiliates
- Managed projects related to business development, including annual convention in Vegas, Denver, and New Orleans
- Works with team, leadership, and marketing manager on marketing initiatives such as seasonal promotions, e-blasts, and social media outreach
- Conducted drop in visits to evaluate and retain customer satisfaction throughout the entire state of Florida
Server
Bar Louie Coconut Creek
08.2015 - 01.2017
- Selected for opening team of new restaurant launch, contributing to seamless grand opening execution and rapid operational stabilization
- Delivered polished, attentive full-service dining experiences while cultivating strong guest relationships and repeat clientele
- Anticipated guest needs and provided personalized recommendations, enhancing overall dining experience and revenue performance
- Maintained exceptional composure and service precision during high-volume and peak service periods
- Uphold elevated presentation standards, detailed menu knowledge, and refined beverage service
- Assisted in training and mentoring new team members to ensure alignment with service excellence standards
- Collaborated closely with culinary and bar teams to ensure flawless timing, accuracy, and guest satisfaction
- Consistently adhered to food safety, sanitation, and responsible alcohol service protocols
Server / Host
Mama Lucia’s Family-Owned Italian Restaurant
11.2014 - 08.2015
- Oversaw full front-of-house operations including hosting, serving, and guest flow management
- Delivered high-quality service in a fast-paced environment, building strong repeat clientele
- Managed cash handling, POS transactions, and end-of-shift reconciliation
- Maintained dining room standards through comprehensive side work and sanitation compliance
Education
Associate of Arts -
Florida Atlantic University
Boca Raton, FL01-2018
Skills
- Patient Relations & Experience
- Insurance Verification & Benefits Education
- Medical Administrative Support
- HIPAA & Regulatory Compliance
- Appointment Scheduling & Coordination
- Electronic Systems & Data Accuracy
- Conflict Resolution & Problem Solving
- High-Volume Client Interaction
- Team collaboration
Certification
2-15 Health Life and Annuities
Accomplishments
Top Public Relations Representative
Category VII - 2021
Category VII - 2021
Timeline
Health Insurance Agent - MEC Plans
Priority First Insurance Group
11.2025 - 02.2026
Health Insurance Agent
Millennium Health Advisors
10.2024 - 09.2025
Public Relations/Marketing Specialist
American Income Life
01.2019 - 12.2023
Office Manager
Tom Williams Agency
03.2018 - 01.2019
Administrative Assistant/Esthetician
NY Massage Zone
01.2017 - 01.2018
Server
Bar Louie Coconut Creek
08.2015 - 01.2017
Client Relations Manager
APS Distributors
01.2015 - 01.2018
Server / Host
Mama Lucia’s Family-Owned Italian Restaurant
11.2014 - 08.2015
Associate of Arts -
Florida Atlantic University