Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessica Christ Fleurissaint

South River,NJ

Summary

Versatile and compassionate professional with experience in case management, behavioral health, education, and customer service. Skilled in building relationships, coordinating resources, and adapting in fast-paced environments. Trilingual in English, French, and Creole, and currently pursuing a Bachelor of Science in Nursing with a strong academic record.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Case Manager

INTERFAITH-RISE
03.2024 - 02.2025
  • Provide high-quality case management services for all arriving refugees, coordinate and deliver all necessary services.
  • Work with the volunteer coordinator to connect volunteer community members with clients to continue as point-people for families to ensure a continuum of care.
  • Provide families with culturally and linguistically appropriate materials on programs or activities, translation services, and interpreter services.
  • Facilitate family participation/enrollment in programming that supports integration into the community, such as English as Second Language (ESL) sessions, mentoring, and group activities.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

ABA Therapists

RIMISAC BEHAVIORAL HEALTH
10.2023 - 03.2024
  • Maintained neutrality when supporting patients despite difficult behavior.
  • Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs.
  • Developed and maintained clear, individualized documentation on each patient.
  • Developed and implemented treatment plans to improve gross and fine motor coordination, movement and functioning of upper extremities.
  • Developed patient remediation in established deficit areas to support targeted treatment goals.
  • Acquired baseline data and implemented approved programs using behavioral technology appropriately neutrally and consistently.
  • Established and provided discipline-specific instruction to patients, families, and caregivers.
  • Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
  • Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
  • Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
  • Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
  • Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
  • Collaborated with multidisciplinary teams of professionals to develop cohesive care plans for individuals with ASD and other developmental disabilities.
  • Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
  • Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
  • Monitored and documented client progress using data collection techniques.
  • Enhanced clients'' communication skills through targeted, evidence-based interventions and strategies.

Receptionist

Lenox Hill Radiology
03.2023 - 10.2023
  • Greet patients and visitors in a personable and energetic manner upon entering the center.
  • Check patients in and out of the center and confirms that the necessary documentation was collected and entered into the medical software system for billing purposes.
  • Complete and confirm insurance eligibility.
  • Answer the center's phone calls.
  • Ability to explain financial requirements to the patients and collect co-pays and past due balances, when applicable.
  • Establish and maintain effective working relationships with patients and medical staff.
  • Ability to multi-task in a fast pace work environment while remaining organized and professional.
  • Maintain a neat and clean work environment and professional appearance.

Lead Infant/ Toddler Teacher

Lightbridge Academy
05.2022 - 03.2023
  • Promoted good behaviors by using the positive reinforcement method.
  • Maintained daily records of children’s individual activities, behaviors, meals and naps.
  • Established a safe play environment for the children.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Incorporated music art and theater into lesson planning.
  • Helped children reach milestones in the area of self-care.

Keyholder

Ted Baker
12.2019 - 01.2022
  • Completed opening and closing tasks by cashing out registers, and inspecting security and alarm systems.
  • Answered questions about store policies and concerns to support positive customer services.
  • Training new associates.

Sales associate

Zara INC
06.2017 - 12.2019
  • Assist in maintaining the back stock room and setting up merchandise displays on the sales floor.
  • Develop solutions for customers by listening to their needs and recommending the appropriate products.
  • Greet customers as they enter the store and help them to find the proper team member to assist them.
  • Utilize the company’s POS system to cash customers out or administer returns.
  • Collaborate with other team members to keep the sales floor area clean and organized at all times.

Visual Merchandise

Forever21
01.2016 - 10.2017
  • Assisted customers with exemplary and timely service.
  • Provide accurate product information.
  • Served multiple customers, discovered their needs, and made recommendations to generate sales.
  • Enhanced product knowledge utilizing limited resources.
  • Merchandised, stocked, and replenished the selling floor constantly.

Education

Bachelor of Science - Nursing

Chamberlain University
North Brunswick Township, NJ

Associate - Early Childhood Education

LaGuardia Community College
Long Island City, NY
01.2022

High School Diploma - undefined

John Dewey High School
Brooklyn, NY
01.2015

Skills

  • Customer service orientation
  • Brand awareness
  • Reliability and punctuality
  • Self-starter attitude
  • Cash handling accuracy
  • Mediation skills
  • Active listening
  • Positive reinforcement
  • Adaptive learning strategies
  • Document coordination
  • Log management
  • Behavioral reviews
  • Applied behavior analysis
  • Positive learning environment
  • Motivation and encouragement

Certification

CPR and ABA therapist

Timeline

Case Manager

INTERFAITH-RISE
03.2024 - 02.2025

ABA Therapists

RIMISAC BEHAVIORAL HEALTH
10.2023 - 03.2024

Receptionist

Lenox Hill Radiology
03.2023 - 10.2023

Lead Infant/ Toddler Teacher

Lightbridge Academy
05.2022 - 03.2023

Keyholder

Ted Baker
12.2019 - 01.2022

Sales associate

Zara INC
06.2017 - 12.2019

Visual Merchandise

Forever21
01.2016 - 10.2017

High School Diploma - undefined

John Dewey High School

Bachelor of Science - Nursing

Chamberlain University

Associate - Early Childhood Education

LaGuardia Community College

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