Jessica Christina
Beulah,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Trained in resolution of critical issues within the time-sensitive environment with successful track record of building and maintaining company reputation. Highly organized, energetic and versatile who is committed to continuous improvements. Excellent communication, strong time management, ability to multitask, client relations specialist, focused on customer satisfaction, skilled multi-tasker, deadline-oriented, strong problem solver. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Innovation Specialist
Class Valuation
Remote
09.2021 - Current
- Managing pipeline of 6 states
- Identify areas that are needing improvement and create plan of action for management
- Hold team meetings
- Handle escalated calls and emails
- Created new strategies to increase productivity
- Managed queues for team to make sure orders where getting completed without delay
- Created new polices and procedures for innovations team
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Manage employee daily productivity.
- Supervised staff performing daily activities.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delegated work to staff, setting priorities and goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Listened to clients' needs and assisted with identifying and securing appropriate services.
- Offered clients knowledgeable and supportive assistance to meet needs and build loyalty.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Provided advanced support for projects with strong documentation, reporting and customer service skills.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Defined appropriate metrics and measurements to drive results.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Compiled and verified data to resolve issues and streamline efficiency.
- Followed all company policies and procedures to deliver quality work.
- Kept detailed records of project progress, discrepancies and other funding issues.
- Increased customer satisfaction by resolving issues
- Exceeded goals through effective task prioritization and great work ethic
- Resolved problems, improved operations and provided exceptional service
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Developed team communications and information for meetings
- Maintained energy and enthusiasm in fast-paced environment
Administrative Assistant
RDO Equipment
Hermiston, OR
05.2018 - 07.2019
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction
- Monitored attendance records by taking note of staff vacation time, sick days and personal days
- Greeted visitors or callers daily to handle inquiries or direct to appropriate persons
- Coordinated large-scale events and department activities by acquiring venues, developing guest lists and organizing catering services
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Organized and maintained filing and document management systems by coordinating, archiving and purging files
- Tracked and submitted employee timesheets to accounting department for payroll processing
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Provided support for all aspects of the store
- Reporting, faxing, filing, data entry, scanning, payroll etc
- Handled daily deposits of cash and checks to bank
- Recorded all payments for equipment sold from all salesman at my location
- Provide general accounts payable, accounts receivable, sales and/or service support to the store
- Provide support to store management
- Service external and internal customers in a friendly and efficient manner, while communicating professionally
- Answer and direct incoming telephone calls to appropriate team members
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
- Perform all other duties as assigned by management in a professional and efficient manner.
- Managed over 50 customer and lender calls and emails a day
Support Supervisor
First Choice Appraisal Management
Tigard, OR
09.2012 - 09.2016
- Managed daily operations within the office by supporting continuous delivery of excellent services and care
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates
- Automated office operations, managing client correspondence, record tracking and data communications in database and case management software
- Trained 4 employees on best practices and protocol while managing teams to maintain optimal productivity
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Handling all rush request from our top mortgage lenders
- Maintained company employee handbook
- Managed system to make sure all reports came in on time that included daily phones calls to multiple company's and appraiser
- On average received and responded to over 100 emails a day and took numerous phone calls
- Was trained in many different positions and was able to help in all departments
- Managed phone calls from clients during employee absences and delivered informative answers to questions
- Maintained inventory in administrative building supply closet to prevent shortages of supplies
- Maintained status reports, providing management with updated information for client projects
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments
- Updated system to organize office documentation, maximizing efficiency and increasing productivity
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information
- Improved office efficiency, managing client correspondence, record tracking and data communications.
- Performed periodical review with team members and delivered relevant and constructive feedback.
- Assessed and increased quality of service by monitoring employee and customer interactions.
- Improved team performance by devising successful training methods and programs.
- Maximized coverage during key hours by preparing effective schedules.
- Coached employees through day-to-day work and complex problems.
Education
High School Diploma -
Sherwood High School
Sherwood, OR06.2002
Skills
- Troubleshooting
- Work ethic
- Organization
- Microsoft Office
- Data management
- Team management
- Processes and procedures
- Goal-oriented
- Issue and conflict resolution
- Decision-making
- Problem resolution
- Customer relations
- Quality control
- Detailed meeting minutes
- Employee training and development
- Team building
- Improvement plan knowledge
- Conflict resolution
- Key accounts and territory management
- Data Management
- Critical thinking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Innovation Specialist
Class Valuation
09.2021 - Current
Administrative Assistant
RDO Equipment
05.2018 - 07.2019
Support Supervisor
First Choice Appraisal Management
09.2012 - 09.2016
High School Diploma -
Sherwood High School
Similar Profiles
ALEXANDRIA RAYALEXANDRIA RAY
Account Manager at Class ValuationAccount Manager at Class Valuation
Christopher RivasChristopher Rivas
3D- Property Scanner at Class Valuation3D- Property Scanner at Class Valuation
Jacob JoynerJacob Joyner
Business Support Manager at Class ValuationBusiness Support Manager at Class Valuation
Alaaeddine BarakatAlaaeddine Barakat
Virtual Inspection and QC Escalation Specialist at Class ValuationVirtual Inspection and QC Escalation Specialist at Class Valuation
Jayden DodgeJayden Dodge
General Laborer at Self Employed ServicesGeneral Laborer at Self Employed Services