Jessica Church
Cape Coral,FL
Summary
Seasoned Operations Manager and talented leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
General Manager of Operations /Food & Beverage Manager
Firstservice Residential
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Managed community within established cost constraints.
- Created policies and procedures for successful community management.
- Implemented property management systems to support community and expertly handle diverse needs.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Supervised operations staff and kept employees compliant with company policies and procedures
- Led hiring, onboarding and training of new hires to fulfill business requirements
Property Manager
Southwest Property Management (Seacrest)
08.2020 - 06.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
Financial Controller
Fort Worth Bookkeeping
01.2019 - 08.2020
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Created and distributed reports on internal and external finances, audits, and budgets.
General Accounting Supervisor
Seacrest Services Inc.
05.2016 - 12.2018
- Set up and improved accounting systems and processes to meet business needs and maximize operational success.
- Evaluated and improved financial records to make important business decisions.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Supported financial director with special projects and additional job duties.
- Utilized financial software to prepare consolidated financial statements.
- Implemented updated production, productivity, quality, and customer service standards to improve company financial standing.
- Disciplined and motivated accounting team to maximize performance.
- Created and initiated accounting procedures to increase organization.
Education
Continuing Education - Business Administration And Management
North Hampton College
East Stroudsburg, PA06.1994
Bachelor of Science - Accounting
Rutgers, The State University of New Jersey
New Brunswick, NJ06.1992
Skills
- Improve Performance
- Reporting Tools
- Mathematical Calculation and Reasoning
- Budget Controls
- Strategic Vision
- Records Organization and Management
- Payroll Administration and Timekeeping
- Environmental Impact Management
- Corrective Actions
- Management Training
- Strategize Business Plans
- Organizational Structuring
- Team-Building Exercises
- Database Maintenance
- Compliance Requirements
Timeline
General Manager of Operations /Food & Beverage Manager
Firstservice Residential
06.2022 - Current
Property Manager
Southwest Property Management (Seacrest)
08.2020 - 06.2022
Financial Controller
Fort Worth Bookkeeping
01.2019 - 08.2020
General Accounting Supervisor
Seacrest Services Inc.
05.2016 - 12.2018
Continuing Education - Business Administration And Management
North Hampton College
Bachelor of Science - Accounting
Rutgers, The State University of New Jersey
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