Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JESSICA CIALINO

KAILUA,HAWAII

Summary

Resourceful Patient Service Coordinator with proven track record of success in client-focused services. Empathetic and committed to managing flow of patient care by taking medical histories and answering calls. High-performing with sharp eye for reliable schedules, documentation and communication.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Pre Encounter Rep II

Queens Medical Center
09.2023 - Current
  • Scheduled appointments for 8 different specialty departments within The Queens Health System.
  • Increased patient retention, providing exceptional customer service during appointment scheduling interactions.
  • Facilitated smooth communication between patients and healthcare providers, addressing inquiries or concerns related to appointments.
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Collaborated with clinical staff to ensure appropriate allocation of time for various types of appointments and procedures.
  • Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Streamlined internal processes of referrals for improved efficiency,
  • Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
  • Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
  • Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
  • Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
  • Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
  • Reduced errors in billing by accurately maintaining patient records with updated insurance information.
  • Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Increased patient satisfaction by promptly addressing concerns regarding insurance coverage or billing issues.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Adapted seamlessly to any changes in provider schedules or office policies, maintaining a high level of accuracy and efficiency in appointment management.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.

Onboarding Specialist

Queens Health System
01.2023 - 08.2023
  • Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits.
  • Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
  • Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
  • Put together employee files and collected required digital or physical information to meet requirements.
  • Consistently updated excel spreadsheets for up to 80 to new hires weekly..
  • Completed required criminal, credit, or drug tests for new hires.
  • Developed and updated onboarding materials, keeping pace with changes to market place and company.
  • Led professional and thorough orientation sessions, introducing new hires to key company information
  • Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Assisted with writing job postings and job descriptions for boards.

Marketing Admin., Front Desk Coordinator

Bare Elegance Waxing
09.2015 - 07.2020
  • Organized and entered all patient information into database.
  • Managed over 50 calls per day regarding scheduling appointments for 5 therapists.
  • Performed general clerical duties including booking appointments, taking payments.
  • Sent out monthly e-mail blasts.
  • Coordinated events & client gatherings as well as shop functions.
  • Managed all social media accounts- including posting, answering comments/questions & messages.
  • Created both print & online advertisements.
  • Inventory control.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Created and consistently updates website for business
  • Created brochures, flyers, marketing ads
  • Created engaging social media graphics that drove user engagement and increased online visibility.
  • Developed innovative design concepts that effectively communicated brand identity and boosted overall brand awareness.
  • Managed multiple projects simultaneously, ensuring timely completion of deliverables while maintaining high-quality standards.
  • Coordinated with external vendors and suppliers to verify quality and accuracy of printed materials.

Intern

First Street Gallery
08.2011 - 12.2011
  • Oversaw publicity of current exhibitions.
  • Prepared for upcoming exhibitions.
  • Assisted in daily operations.
  • Updated online venues in regards to current exhibitions.
  • Involved with internal and external communications of gallery.

Assistant

Pretty Woman Hair Care
09.2002 - 12.2011
  • Organize cosmetology appointments for up to 5 beauticians.
  • Manage and maintain stock levels; reorder supplies as needed.
  • Maintain an accurate cash drawer.
  • Foster and maintain positive customer relationships.

Office Assistant

Park Avenue Dermatology
06.2006 - 09.2008
  • Organized and entered all patient information into database.
  • Performed general clerical duties including faxing, filing and answering phones.
  • Maintained a clean and organized office.
  • Scheduled appointments & coordinated Doctor's schedule.

Education

Bachelor of Science - Corporate Communications

The City University of New York, College of Staten Island
Staten Island, NY
01.2012

Skills

  • Proficient knowledge of Microsoft Office, Adobe Photoshop, Google Suite,
  • Proficient in PeopleSoft system
  • Proficient knowledge in Web Design/Building, Themeler, Wordpress, Canva, PicMonkey
  • Proficient knowledge in POS systems including Zenoti & Meevo
  • Proficient knowledge in Social Media Marketing
  • Proficient knowledge in Marketing platforms including Demandforce
  • Experience with GoDaddy hosting platforms

Certification

Successfully completed Medical Billing and Coding with Medical Terminology/Anatomy and Physiology Program.

Timeline

Pre Encounter Rep II

Queens Medical Center
09.2023 - Current

Onboarding Specialist

Queens Health System
01.2023 - 08.2023

Marketing Admin., Front Desk Coordinator

Bare Elegance Waxing
09.2015 - 07.2020

Intern

First Street Gallery
08.2011 - 12.2011

Office Assistant

Park Avenue Dermatology
06.2006 - 09.2008

Assistant

Pretty Woman Hair Care
09.2002 - 12.2011

Bachelor of Science - Corporate Communications

The City University of New York, College of Staten Island

Similar Profiles

CREATE PROFILE
JESSICA CIALINO