Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Jessica Cipcic

Suffolk,VA

Summary

Proactive Assistant General Manager with 8 years of experience in overseeing daily operations and having a history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

13
13
years of professional experience

Work History

Assistant General Manager

Panera Bread
06.2022 - Current
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Mentored and motivated team members to achieve challenging business goals.

Restaurant Manager

Longhorn Steakhouse
08.2018 - 06.2022
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Purchased adequate quantities of food, beverages, equipment and supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Prepared for and executed new menu implementations.

Insurance Specialist

American Income Life Insurance Company
04.2020 - 08.2021
  • Researched and resolved routine and complex issues.
  • Processed eligibility and benefits verification and authorization requests.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Presented insurance options to customers in order to close sales on new policies.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Communicated effectively with members of operations, finance and clinical departments.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Assistant General Manager

Zoes Kitchen
02.2015 - 08.2018
  • Resolved problems promptly to elevate customer approval.
  • Handled cash accurately and prepared deposits.
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Mentored and motivated team members to achieve challenging business goals.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Boosted yearly profits through process optimization and improved training.

Front of House Team Member

Jason Deli
07.2011 - 03.2015
  • Established welcoming atmosphere by greeting each guest warmly.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Helped guests at tables when in need of assistance.
  • Utilized POS system to receive and process food and beverage orders.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Education

High School Diploma -

Oscar F. Smith High School
Chesapeake, VA
06.2011

Skills

  • Originality and Creativity
  • Program Optimization
  • Team Leadership Expertise
  • Management Training
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Hiring and Onboarding
  • Business Operations Knowledge
  • Employee Discipline
  • Performance Monitoring and Evaluation
  • Training and Development Skills
  • Records Organization and Management

Timeline

Assistant General Manager

Panera Bread
06.2022 - Current

Insurance Specialist

American Income Life Insurance Company
04.2020 - 08.2021

Restaurant Manager

Longhorn Steakhouse
08.2018 - 06.2022

Assistant General Manager

Zoes Kitchen
02.2015 - 08.2018

Front of House Team Member

Jason Deli
07.2011 - 03.2015

High School Diploma -

Oscar F. Smith High School

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Jessica Cipcic