Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jessica Ciriaco

Brooklyn,NY

Summary

Support Coordinator with 5 years Experience providing in-home care to over 400 patients. Detailed when reviewing instructions and medical charts . Reliable employee seeking Supporting Coordinator position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Support Coordinator position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Enrollment Specialist/ CDPAP Coordinator

Heart To Heart Home Care Agency
Brooklyn, NY
01.2018 - Current
  • Monitor, maintain and audit client files and authorizations to ensure quality improvement and continuous coverage
  • Maintain regular communication with insurance companies to update records, resolve discrepancies
  • Monitor, mediate and log both patient and employee activity in
  • Updated policies and procedures, leading continuous improvement of resident assessments and care.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Supported patient care excellence via planning and interpretation of programs.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Conferred with supervisor to discuss patient condition and medical care.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients.
  • Coordinated post-discharge care by communicating with outpatient clinics, community resources, agencies and families around patients' transitional care.
  • Communicated with patients and family members to assist with information, provide literature and direct to community resources.
  • Worked with insurance carriers to obtain authorization approvals for medications, supplies and equipment.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
  • Communicated effectively via telephone, email and in person with prospective customers.
  • Reviewed statistic enrollment data and prepared reports.

Recruitment Specialist

Heart to Heart Home Care
Brooklyn, NY
06.2017 - 01.2018
  • Greet all who enters the office and assist with what is needed from the coordination department, PTO forms, HR, and compliance
  • Grade tests, make company ID’s for new employees/aides
  • Make sure all proper personal documents were received
  • Assist nurse with evaluation forms and distribution in classrooms
  • Knowledge of CHRC, HCR, K Checks, OMIG, OIG, SAM
  • Heart
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Supported management in developing and implementing personnel policies and procedures.
  • Supported programs by preparing worksheets, gathering communication materials and coordinating meetings.
  • Tracked key dates and deadlines and maintained specific personnel lists.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Maintained filing system of current, prospective and future positions.

Intake Coordinator

All American Care Agency
New York, NY
09.2016 - 05.2017
  • Communicates with physicians to notify of patient/family’s requests for an explanation of service patient and may be required to obtain patient’s medical history
  • Document patient information in HHA Exchange system per current procedures and guidance from management
  • Notify the RN when there is a new client intake or client change and provide appropriate paperwork
  • Knowledgeable of Medicaid and Medicare
  • Conducts initial intake phone calls and provides information regarding the agency’s admission procedure
  • Contact patients and educate them on the Managed Long Term
  • Care Program
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
  • Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
  • Completed and filed financial documentation for accounting purposes.
  • Maintained current and accurate medical records for patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Interacted with insurance providers to obtain necessary documents to complete registration.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Determined eligibility for counseling and referral for over [Number] clients daily.
  • Communicated with referral sources, physicians and associated staff to check documentation for proper signatures.
  • Collected, verified, recorded and processed client demographics, insurance payments and referral information.
  • Completed intake assessment forms and filed clients' charts.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

GED -

Plaza College
Forest Hills, NY

Skills

  • Motivational team player
  • Logical problem solver
  • Strong multi-tasking skills
  • Strong communication skills
  • Goal oriented
  • Proficient with
  • MS Word,
  • Excel, and Powerpoint
  • Effective leadership skills
  • HHA Exchange system
  • Knowledge
  • Employee hiring and retention
  • Medical chart documentation
  • Filing and data archiving
  • Clerical Support

Additional Information

  • EMPLOYEE OF THE MONTH for best customer service skills in 2017
  • AWARD, Recognition of 5 years Anniversary at HEART TO HEART

Timeline

Enrollment Specialist/ CDPAP Coordinator

Heart To Heart Home Care Agency
01.2018 - Current

Recruitment Specialist

Heart to Heart Home Care
06.2017 - 01.2018

Intake Coordinator

All American Care Agency
09.2016 - 05.2017

GED -

Plaza College

Similar Profiles

CREATE PROFILE
Jessica Ciriaco