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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

A professional with a strong foundation in process improvement and risk assessment, demonstrating exceptional decision-making autonomy and crisis handling acumen. Known for setting clear goals and providing constructive criticism, fostering an environment of continuous improvement. Committed to leveraging tolerance and patience to enhance team dynamics and drive organisational success.

Dynamic professional with experience at Accenture, adept in lead prospecting and problem-solving. Successfully de-escalated customer complaints, enhancing client satisfaction. Demonstrated expertise in collective bargaining agreements while fostering a safe work environment through effective training programs. Committed to delivering exceptional service and driving operational excellence.
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Professional with experience in high-stakes environments, prepared to excel in this role. Skilled in building strong relationships, effective communication, and conflict resolution. Known for reliability, adaptability, and consistently delivering results. Strong focus on team collaboration and problem-solving, with keen ability to navigate changing needs and priorities.

Results-driven professional well-versed in client relations and administrative support within high-paced environment. Proven ability to streamline processes and enhance team efficiency through effective collaboration. Strong focus on detail-oriented tasks and maintaining high levels of accuracy.

Energetic and personable with knack for building relationships and connecting with people. Possesses solid understanding of customer service principles and demonstrates excellent communication skills. Committed to contributing positively and making significant impact through effective team collaboration and problem-solving.

Over nine years of experience in the wireless industry with expertise in installation, commissioning, integration, and troubleshooting of telecom systems. Hands-on experience with a variety of technologies, including LTE,5G, and Distributed Antenna Systems (DAS). Proficient in RF performance analysis, optimization, and drive testing using tools such as XCAL, TEMS, and NEMO. Familiar with network planning tools and maintaining high-quality standards during deployments. Experienced in working with major vendors including Ericsson, Nokia, Samsung, and Ciena.

3 Years of hands-on experience in embedded testing and Python automation for embedded systems, actively seeking new opportunities to leverage technical skills and further enhance expertise. Demonstrates a strong passion for learning new technologies and contributing to collaborative projects that drive innovation and growth. Aiming to find a role that applies existing knowledge while continuously developing skills.

Jessica Claire

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Test Engineer

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