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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

A professional with a strong foundation in process improvement and risk assessment, demonstrating exceptional decision-making autonomy and crisis handling acumen. Known for setting clear goals and providing constructive criticism, fostering an environment of continuous improvement. Committed to leveraging tolerance and patience to enhance team dynamics and drive organisational success.

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Over nine years of experience in the wireless industry with expertise in installation, commissioning, integration, and troubleshooting of telecom systems. Hands-on experience with a variety of technologies, including LTE,5G, and Distributed Antenna Systems (DAS). Proficient in RF performance analysis, optimization, and drive testing using tools such as XCAL, TEMS, and NEMO. Familiar with network planning tools and maintaining high-quality standards during deployments. Experienced in working with major vendors including Ericsson, Nokia, Samsung, and Ciena.

3 Years of hands-on experience in embedded testing and Python automation for embedded systems, actively seeking new opportunities to leverage technical skills and further enhance expertise. Demonstrates a strong passion for learning new technologies and contributing to collaborative projects that drive innovation and growth. Aiming to find a role that applies existing knowledge while continuously developing skills.

Jessica Claire

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Test Engineer

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Test Engineer

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