Agent Supervisor
Accenture
01.2022 - 02.2022
- Adhered strictly to industry regulations and company policies, ensuring compliance among all agents under supervision.
- Worked closely with fellow team members to support on-time vessel departures.
- Enhanced team communication by introducing collaborative tools and scheduling regular meetings to discuss progress and challenges.
- Coordinated workforce scheduling to ensure adequate coverage during peak hours while minimizing overtime costs.
