Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Cricket
Languages
Interests
Timeline
Generic

Jessica Claire

New York,NYNY

Summary

Professional with strong background in leadership and team management. Skilled in optimizing agent performance, ensuring operational efficiency, and fostering collaborative work environment. Known for adaptability, problem-solving abilities, and focus on achieving measurable results. Strong communication, conflict resolution, and organizational skills.

Overview

1
1
Certification

Work History

Agent Supervisor

Accenture
01.2022 - 02.2022
  • Conducted regular performance evaluations for agents, setting clear expectations for improvement or promotion eligibility.
  • Oversaw hiring process for new agents, including reviewing applications, conducting interviews, and making final selections based on skillset alignment with job requirements.
  • Streamlined workflow processes, reducing response times and increasing customer satisfaction levels.
  • Managed escalated customer issues, ensuring timely resolution and maintaining strong client relationships.

Education

Marion School Pvt. Ltd
New York

Skills

  • Call center experience
  • Team management
  • Workforce management
  • Coaching and mentoring

Accomplishments

  • Managed the [Award Name] award winning sales team at [Company Name].

Affiliations

  • Affiliation Test Data

Certification

  • Certified Sales Executive (CSE) - Sales and Marketing Executives International, Inc.

Cricket

Text

Languages

Albanian
Full Professional

Interests

  • Stand-up Paddleboarding (SUP)

Timeline

Agent Supervisor

Accenture
01.2022 - 02.2022

Marion School Pvt. Ltd

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Jessica Claire