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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

A professional with a strong foundation in process improvement and risk assessment, demonstrating exceptional decision-making autonomy and crisis handling acumen. Known for setting clear goals and providing constructive criticism, fostering an environment of continuous improvement. Committed to leveraging tolerance and patience to enhance team dynamics and drive organisational success.

Actuarial analytics professional with 6 years of experience supporting Property & Casualty pricing through robust data engineering, model development, and automation. Strong hands-on experience migrating SAS-based pricing models to Python and building scalable analytics solutions. Advanced skills in SQL, Snowflake, and ETL automation, enabling Zero-Touch reporting and efficient actuarial workflows. Adept at partnering with pricing actuaries to translate actuarial methodologies into reliable, cloud-based analytics and reporting solutions.

Experienced Professional of 11 years with a proven track record in designing, implementing, and maintaining robust security systems and controls. Expertise in project management, Azure DevOps automation, and agile methodologies to enhance cross-functional collaboration and operational efficiency. Skilled in vulnerability assessment, IAM, domain management, and email security protocols such as SPF/DKIM/DMARC. Demonstrated success in auditing networks, managing IT security projects, and delivering comprehensive training on cloud technologies.

I am an ambitious hard working young man who is looking for opportunity to grow and make something of myself. I am a fast learner who is detail oriented and a team player.

Dynamic and efficient office professional skilled in time management and customer service. Proven ability to manage multiple clerical tasks and support team operations effectively. Ready to leverage expertise in records management to contribute to organizational success.

Associate Management Analyst with demonstrated expertise optimizing patient flow through efficient management of admissions, transfers, and bed placement based on clinical acuity and resource availability. Proven ability to analyze real-time census data, forecast staffing needs, and coordinate with nursing and case management teams to reduce delays and support timely discharges. Skilled in identifying bottlenecks, improving operational workflows, and enhancing hospital capacity management. Seeking to leverage analytical and throughput-focused experience to drive operational excellence within hospital administration.

Highly organized Deputy City Clerk with proven track record in coordinating City Council meetings and ensuring compliance with public record laws. Skilled in agenda preparation and known for proactive contributions to enhancing operational efficiency and providing exceptional public-facing customer service.

Master's student in Data Science & Analytics (GPA 3.83) at SUNY Polytechnic Institute pursuing Graduate Assistant position in College of Arts & Sciences for Fall 2025. Five years of software engineering experience with expertise in programming, data analysis, and backend optimization. Proven track record in AI model evaluation, synthetic data creation, and sustainable computing systems. Strong leadership in cross-functional teams, enhancing efficiency through effective communication and decision-making.

Jessica Claire

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Software Engineer

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Software Engineer

High School Diploma -

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