Summary
Work History
Education
Skills
Timeline
Generic

Jessica Claire

San Jose

Summary

Dynamic Software Engineer with extensive experience at Accenture, specializing in application development and technical support. Demonstrated success in identifying process inefficiencies, leading to enhanced user experiences and a substantial decrease in support calls. Proficient in developing user documentation and training materials, leveraging strong analytical skills and effective communication to ensure project success. Committed to continuous improvement and driving innovation within software solutions.

Work History

Software Engineer

Accenture
San Francisco
  • Pinpointed process gaps to reduce inbound support calls.
  • Provided technical support and troubleshooting assistance for software users.
  • Coordinated testing and validation procedures through software development lifecycle.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.

Education

High School Diploma -

University of Manchester
Manchester
01-2015

Skills

  • Application Development
  • Technical support
  • User documentation

Timeline

Software Engineer

Accenture

High School Diploma -

University of Manchester
Jessica Claire