Software Engineer
Accenture
San Francisco
- Detected avenues for process advancements targeting reduction in support calls
- Identified opportunities for process improvements to decrease in support calls.
- Integrated object-oriented design and development techniques into projects to support usability goals.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Developed and maintained scalable software applications for various platforms.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
