Software Engineer
Accenture
San Francisco
- Mitigated customer issues by devising workarounds and solutions to troubleshoot and formulate defect resolutions.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Deployed software updates and patches to ensure security and functionality.
- Coordinated with quality assurance teams to ensure software met all testing criteria.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Monitored software performance metrics to identify and resolve efficiency issues.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
