Software Engineer
Accenture
San Francisco
- Facilitated troubleshooting of post-release software faults to ensure uninterrupted live service and integrated software patch design.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Recommended improvements to facilitate team and project workflow.
- Collaborated with UI/UX designers to improve software usability and user experience.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
