Software Engineer
Accenture
San Francisco
- Composed user manuals and various documentation for execution in customer training sessions.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Integrated third-party APIs and services to enhance software functionality and interoperability.
- Developed custom algorithms to solve complex problems and improve software efficiency.
- Identified opportunities for process improvements to decrease in support calls.
- Monitored software performance metrics to identify and resolve efficiency issues.
