Summary
Work History
Education
Skills
Timeline
Generic

Jessica Claire

San Jose

Summary

Experienced in developing user manuals and documentation to facilitate customer training sessions, effectively bridging the gap between technical functionality and user understanding. Demonstrated ability to resolve technical issues through debugging and creating defect fixes, contributing to improved customer satisfaction. Utilized Agile methodologies to expedite the development lifecycle, ensuring projects advanced smoothly from initial prototyping to enterprise-level testing and final deployment. Proficient in troubleshooting .NET environments and analyzing user needs to assess design feasibility, ensuring alignment with project requirements.

Work History

Software Engineer

Accenture
San Francisco
  • Compiled user manuals and related documentation for delivery during customer training sessions.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
  • Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
  • Troubleshooted technical issues related to .NET development.
  • Analyzed user needs and software requirements to determine design feasibility.

Education

High School Diploma -

University of Manchester
Manchester
01-2015

Skills

  • Agile project management
  • User documentation
  • Technical troubleshooting

Timeline

Software Engineer

Accenture

High School Diploma -

University of Manchester
Jessica Claire