Experienced in providing technical support and troubleshooting for software users, demonstrating strong problem-solving capabilities that enhance user experience. Led development teams to effectively manage project timelines utilizing Agile methodologies, ensuring successful project completion and team mentorship. Collaborated with cross-functional teams to define and gather requirements for new software features, facilitating improved software functionality. Proficient in multiple programming languages, including Java, C++, and Python, contributing to the implementation of robust code solutions.