Engagement with systems analysts, engineers, and programmers involved clarifying software limitations, enhancing capabilities, and addressing software issues. Integrated third-party APIs to improve software functionality while developing custom algorithms tailored to complex problem-solving and efficiency enhancements. Responsibilities included troubleshooting post-release software faults and providing technical support for users, directly contributing to the overall performance and reliability of software solutions. Produced user manuals and documentation supporting customer training efforts, facilitating a smooth transition during software roll-outs.