Software Engineer
Accenture
San Francisco
- Rectified customer challenges by formulating workarounds and solutions aimed at debugging and crafting defect resolutions.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Performed troubleshooting of post-release software faults to support live service and installed software patch design.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Identified opportunities for process improvements to decrease in support calls.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Wrote user manuals and other documentation for roll-out in customer training sessions.
