Software Engineer
Accenture
San Francisco
- Mitigated customer concerns by devising workarounds and engineering solutions to debug and rectify defects
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Deployed software updates and patches to ensure security and functionality.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Analyzed code and corrected errors to optimize output.
- Assisted in the estimation of project scopes and timelines during planning phases.
- Identified opportunities for process improvements to decrease in support calls.
