Experienced in administering technical support and providing troubleshooting guidance for software users, addressing user requirements to develop tailored software solutions. Participated in stakeholder meetings to evaluate project progression and implement necessary changes, coordinating the installation of software systems in collaboration with the user experience team. Engaged in Agile methodologies for efficient project management, contributing to the development of custom algorithms that enhance software efficiency and effectiveness. Strong skills in code creation, system troubleshooting, and technical documentation support software development processes.