Dynamic and adaptable professional with experience as an Agent Trainee at Accenture, excelling in cross-cultural communication and compliance monitoring. Proven ability to enhance negotiation skills through active participation in client interactions and training scenarios, delivering high-quality results while managing multiple projects effectively. Strong technical aptitude complements assertive problem-solving abilities.
Experienced with client management, providing seamless support to senior agents and clients. Utilizes strong organizational and communication skills to enhance workflow and client satisfaction. Knowledge of industry-specific tools and practices ensures effective task execution and team collaboration.
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