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Associate Principal Engineer

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After years of driving results within the BPO industry, I am bringing my corporate operational expertise directly to you. I specialize in high-stakes Customer Service and Sales, having represented major Telecommunications providers in both the US and UK markets.
I am highly skilled in handling high-volume interactions while maintaining customer satisfaction and meeting performance targets. I am also proficient in using CRM tools to manage customer data, track cases, and streamline workflows efficiently.

Customer service professional with a proven track record in escalation handling and problem-solving. Skilled in compliance and effective communication, consistently delivering high-quality support across various channels. With experience investigating, evaluating, and delivering exceptional customer service. Skilled in policy interpretation, damage assessment, case management, and high-volume call handling. Known for strong communication, empathy, compliance awareness, and the ability to multitask effectively in fast-paced environments.

Dynamic Management Consultant Senior Analyst at Accenture with expertise in visual design and e-learning development. Proven track record in delivering high-quality digital learning solutions, leveraging AI content creation and leading diverse teams. Adept at client engagement and creative problem solving, driving impactful results across international projects.

Dynamic IT Asset Management professional with a proven track record at Accenture, optimizing warehouse operations and enhancing productivity through lean principles. Skilled in ITIL 4 and asset lifecycle management, I excel in teamwork and collaboration, ensuring accurate inventory and compliance while supporting financial reporting and cost optimization.

I am an ambitious hard working young man who is looking for opportunity to grow and make something of myself. I am a fast learner who is detail oriented and a team player.

Strategic Order Management & Operations Leader with a track record of architecting scalable "contract-to-provisioning" frameworks within complex, high-growth technology environments. Expert in navigating the intersection of Sales, Finance, and Engineering to drive deal velocity and ensure the integrity of the global order lifecycle. Proven success in leading large-scale M&A integration (Google/Mandiant), establishing standardized order workflows, and directing comprehensive UAT for new product commercialization. A high-impact problem solver recognized for resolving multi-million dollar booking discrepancies and building the automated systems necessary to support enterprise-grade scalability and audit-ready operations.

Detail-oriented Production Worker with a strong commitment to safety protocols and quality control. Known for adaptability in fast-paced environments and consistently meeting production targets.

Self-disciplined team player with strong attention to detail. Maintains high level of professionalism while providing consistent and quality service. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Master's student in Data Science & Analytics (GPA 3.83) at SUNY Polytechnic Institute pursuing Graduate Assistant position in College of Arts & Sciences for Fall 2025. Five years of software engineering experience with expertise in programming, data analysis, and backend optimization. Proven track record in AI model evaluation, synthetic data creation, and sustainable computing systems. Strong leadership in cross-functional teams, enhancing efficiency through effective communication and decision-making.

Jessica Claire

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Software Engineer

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Bachelor of Arts - Software Engineering

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Software Engineer

Bachelor of Arts - Software Engineering

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