Jessica Clark
CERTIFIED NURSE ASSISTANT / COMMUNITY HEALTH WORKER
Las Cruces,NM
Summary
Dedicated healthcare professional with a history of meeting company goals utilizing consistent and organized practices. Committed to helping community members improve wellness through hands-on support and education, effective at developing classes and materials to educate community members on chronic disease management and health improvement strategies. Versed in available resources with skill in supporting individuals navigating healthcare programs. Adept at coordinating training, paperwork and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature. CNA/CHW eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Community Health Worker
New Mexico DOH/ Office Of Border Health
Truth Or Consequences, NM
02.2022 - Current
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare systems.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Explained required eligibility applications to patients and helped complete applications for services.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Peer Support Specialist
NM Peer To Peer Warmline Protocall Services
Truth Or Consequences/Remote From Home, NM
07.2021 - 01.2022
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Transported individuals to medical appointments and support meetings whenever needed.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Attended classes and seminars to enhance knowledge of equipment and operating systems.
- Recommended upgrades and equipment replacement to reduce technical issues.
Nurse Assistant Supervisor
New Mexico State Veterans Home
Truth Or Consequences, NM
06.2019 - 07.2021
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Submitted documentation and reports to upper management.
- Maintained safety records and accident reports for human resources.
- Completed yearly evaluations, set realistic goals and determined pay raises.
- Managed team of 50 employees, overseeing hiring, training, and professional growth of employees
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Participated in team-building activities to enhance working relationships
- Carried out day-to-day duties accurately and efficiently
- Identified issues, analyzed information and provided solutions to problems
Certified Nurse's Assistant
New Mexico State Veterans Home
Truth Or Consequences, NM
11.2017 - 06.2019
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Maintained best-in-class standards for individualized care in 130-bed unit by continuously checking in with patients and families and quickly providing care
Deli Supervisor
Lowe's Signature Market
Alamogordo, NM
01.2014 - 11.2017
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Set schedules for Six staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Inventoried food products and associated materials on weekly basis.
- Developed special promotions to increase revenues.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
GED -
New Mexico State University
Las Cruces, NM02.2002
Skills
- Rapport building
- Recovery guidance
- Interpersonal abilities
- Leadership skills
- Nutrition and Diet
- Mobility Assistance
- Activities of Daily Living ADL Support
- Cross-Departmental Agency Collaboration
- Managing Enrollments
- Conducting Home Visits
- Social Services Application Assistance
- Health Care System
- Issue and Conflict Resolution
- Managing Employee Relations
Certification
Certified Nursing Assistant
Peer Support Specialist
Sunshine Valley Garden Club
I have been the Secretary in Sunshine Valley Garden Club For Two years.
Timeline
Community Health Worker
New Mexico DOH/ Office Of Border Health
02.2022 - Current
Peer Support Specialist
NM Peer To Peer Warmline Protocall Services
07.2021 - 01.2022
Nurse Assistant Supervisor
New Mexico State Veterans Home
06.2019 - 07.2021
Certified Nurse's Assistant
New Mexico State Veterans Home
11.2017 - 06.2019
Deli Supervisor
Lowe's Signature Market
01.2014 - 11.2017
GED -
New Mexico State University
Certified Nursing Assistant
Peer Support Specialist
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