Jessica Clark
Happy Valley,OR
Summary
Hardworking Receptionist/Administration Assistant with experience assisting visitors by responding to requests and finding appropriate solution to issues. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Administrative Assistant
The Rainforest Resort Village
Quinault, WA
12.2022 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Coordinated travel arrangements for employees and visitors when required.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors to provide information and direct to appropriate personnel.
Barista / Barista Trainer
Starbucks
Milwaukie, OR
01.2019 - 01.2022
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Developed detailed lesson plans to ensure consistent delivery of training materials.
- Created a comprehensive Barista Handbook for use as a reference guide during trainings.
- Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Monitored staff performance to ensure adherence to company standards.
- Researched current trends in the coffee industry, keeping training content up-to-date and relevant.
- Maintained records of all employee certifications and completed training sessions.
- Analyzed feedback from customers and staff to identify areas for improvement in training methods or procedures.
- Advised management team on best practices for scheduling barista shifts based on experience level.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Evaluated employee progress throughout the course of their training program.
- Assisted in developing new recipes for specialty drinks that meet corporate guidelines.
- Ensured compliance with local health regulations related to food preparation, storage, sanitation.
Sales Associate
Express
Happy Valley, OR
04.2013 - 10.2014
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Tracked sales performance metrics to identify trends in the market place.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Production Room & Assistance
KFK Seasonings
Portland, OR
06.2011 - 09.2013
- To label & pack spices to be shipped out
- To file Invoices and Bills.
- Ensured compliance with safety regulations and company policies.
- Met or exceeded target for on-time customer shipments.
Receptionist
Armstrong Volkswagen
Gladstone, OR
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Barista
Starbucks
Portland, OR
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
Veterinary Assistant, Veterinary Receptionist
Oregon City Veterinary Clinic
Oregon City, OR
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
- Ensured that cages were kept clean at all times.
- Released patients to owners with care directions from veterinary staff.
- Obtained information and history from clients to maintain medical charts.
- Assisted veterinarians in examining animals.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Communicated with veterinarians and staff members to maintain patient flow.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Documented and tracked treatment activities.
- Supported euthanasia procedures and disposal following regulations and owner preferences.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
Veterinary Assistant/ Receptionist
Happy Valley Veterinary Hospital
Happy Valley, OR
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Provided detailed patient care instructions to pet owners.
- Maintained accurate medical records of all patients.
- Cleaned and sterilized exam rooms between appointments.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Prepared laboratory slides for microscopic examinations.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Recorded patient food and water intake and output levels on a daily basis.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
Bar Manager/ Bartender
The Salmon House
Quinault, WA
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Education
Administration Assistant Certification
Penn Foster College
Scottsdale, AZ06.2023
Central Catholic High School
01.2015
Associate of Science - Psychology
Arizona State University
Tempe, AZClackamas Community College
Skills
- Guest Relations
- Administrative Support
- Customer Service
- Appointment Confirmation
- Front Office Management
- Office Administration
- Cash Handling
- Verbal and Written Communication
- Listening Skills
- Customer Assistance and Interaction
- Conflict Management
- Hospitality Services
- Administrative Skills
- Complex Problem-Solving
- Telephone Etiquette
- Word Processing
- Technical Support
Felony Conviction
I have not been convicted for a felony.
Eligibility To Work
I am eligible to work in the United States.
Personal Information
Date of Birth: 03/10/97
Volunteer Experience
- Blanchet House, 120+, Worked to feed the homeless
- Soccer Coaching, 120+, Coached kids for soccer
- Camp Howard, 120+, Cleanup for Camp Howard
- Summer Bible School, 120+, Worked with kids for summer bible school
- Cat Utopia, 01/2016, 08/2016, Volunteered every Saturday cleaning out cages and playing with the cats. Also transported new cats and kittens to the Clackamas Petco.
- Oregon City Veterinary Clinic, 10/2016, Volunteered since October 2016.
Certification
Scored Proficent in Customer Service Assessments, Spreadsheets with Microsoft Excel, Data entry: Attention to detail, Administrative assistant/receptionist.
Certification in first-aid, CPR, AED.
Food Handlers Card.
Class 12 Mixologist Permit - WA State
Timeline
Front Desk Receptionist/Administrative Assistant
The Rainforest Resort Village
12.2022 - Current
Barista / Barista Trainer
Starbucks
01.2019 - 01.2022
Sales Associate
Express
04.2013 - 10.2014
Production Room & Assistance
KFK Seasonings
06.2011 - 09.2013
Receptionist
Armstrong Volkswagen
Barista
Starbucks
Veterinary Assistant, Veterinary Receptionist
Oregon City Veterinary Clinic
Veterinary Assistant/ Receptionist
Happy Valley Veterinary Hospital
Bar Manager/ Bartender
The Salmon House
Administration Assistant Certification
Penn Foster College
Central Catholic High School
Associate of Science - Psychology
Arizona State University
Clackamas Community College
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