JESSICA CLARK
Mansfield,OH
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 3 years of relevant work experience to the team. Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
14
14
years of professional experience
Work History
Emergency Medical Technician (prn)
Ohio Health Mansfield
2020.02 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
Patient Service Specialist (fulltime)
OhioHealth
2019.09 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within Office maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
Customer Service Representative
Akron Children's Hospital in Mansfield
2019.04 - 2019.08
- Currently responsible for office typing, retrieving and filing charts and chart documents, answering the phone, mail distribution and assisting and/or answering questions from parents/patients within specified guidelines
- Assists all personnel on the office team and provides cross-coverage for other departments within all affiliated offices as needed
- Providing updates to case workers assisting with doctors schedule Scheduling with specialty providers
Community Health Worker
Third Street Family Health Services
2013.03 - 2018.09
- Responsible for helping clients and their families navigate and access community services, other resources, and adopt healthy behaviors
- Provide social support and informal counseling, advocate for individuals and community health needs
- Community outreach, such as home visits
- Responsible for establishing trusting relationships with clients and their families while providing general support and encouragement
- Providing ongoing follow-up, basic motivational interviewing and goal setting with clients/families
- Conducted interviews with client, including enrolling and/or referring clients
- Followed-up with clients by phone, home visits and visited other settings where clients were found
- Assisted clients with completing applications and registration forms
- Conducted eligibility determination, enrollment and followed-up with uninsured clients
- Helped clients set personal goals, and encouraged them to attend appointments
- Provided referrals for services to community agencies as appropriate
- Helped clients connect with transportation resources and gave appointment reminders in special circumstances
- Worked closely with medical provider to help ensure that clients had comprehensive and coordinated care
Chemical Dependency Counselor Assistant
2015.08 - 2016.01
- Preformed brief interventions for patients and referred them to counseling and assisted medical staff on new procedures and guidelines regarding behavioral health
- Assisting providers with resources for their clients
- Also counseling clients with Drug and Alcohol dependency, also helping them apply for Medicaid
- Also reporting data for government funded agency for 10 locations
- Traveling to different sites to assist with patient’s needs regrading referral treatment.
Registered Medical Assistant
2013.09 - 2015.08
- Working with five provider’s very busy office
- I generally work under Patti Sprang CNP
- I assist her with her schedule set up rooms for procedures and general office visit
- Prepare and follow through with all her referrals, Diagnostic follow ups, and Prior Authorization for Medications as needed
- Crossed trained with other providers as well and follow their guidelines on their daily routine with patients.
Receptionist
Women’s Care
2013.03 - 2013.09
- Very fast paced work place with seven providers and two ultrasound technicians
- Checked in patients with appointments and assisted with FMLA paper work
- Checked insurance information and collected co-pays if necessary
- Checked out patients and also read chart notes on next appointment needed to be scheduled
- Made sure the doctor’s schedule for the next day had all insurances checked before patient arrived.
Habilitation Tech
Richland County New Hope Rain Tree
2012.05 - 2013.03
- Provided daily resident care in accordance with the facility procedures, cooperated with various resident services such as feeding and following programs such as personal hygiene, elimination, comfort, safety, ambulation, nutrition, and hydration
- Observed and reported the presence of pressure areas and skin breakdowns
- Created and maintained an atmosphere of warmth and personal interest, as well as a calm environment throughout the unit.
Externship
Walk-In Urgent Care
2012.12 - 2013.01
- Completed a six week externship utilizing clinical and administrative skills.
Associate
Aspen Bread and Bagel
2012.02 - 2012.08
- Operated cash register, prepared food, assisted in inventory control, cleaned and sanitized equipment daily, and provided quality customer service.
Sales Associate
Macy's
2009.11 - 2012.04
- Customer service, assisted with opening credit cards and provided customers with knowledge of the merchandise, assisted customers with clothes selection, and upselling other merchandise to customers.
Education
Bachelor of Science - Medical Administration
University Phoenix
Online 03.2026
Bridging the Gap Medical Interpreter Training - Medical Interpreting
Cincinnati State Technical And Community College
Cincinnati, OH01.2018
Associate of Science - Medical Assistant
Ross Medical Education Center
Mansfield, OH01.2013
High School Diploma -
Madison High School
Mansfield, OH01.2006
Skills
- Basic Life Support
- CPR and First Aid
- Critical decision-making skills
- Vital signs monitoring
- Vital sign assessment
- Pre-hospital Care
- Direct Patient Care
- Patient Assessments
- Patient Transport
- Patient Stabilization
- Medical Recordkeeping
- Appointment Scheduling
- Patient confidentiality
- Healthcare Systems Knowledge
- Insurance Verification
Personal Information
Title: COMMUNITY HEALTH WORKER
Timeline
Emergency Medical Technician (prn)
Ohio Health Mansfield
2020.02 - Current
Patient Service Specialist (fulltime)
OhioHealth
2019.09 - Current
Customer Service Representative
Akron Children's Hospital in Mansfield
2019.04 - 2019.08
Chemical Dependency Counselor Assistant
2015.08 - 2016.01
Registered Medical Assistant
2013.09 - 2015.08
Community Health Worker
Third Street Family Health Services
2013.03 - 2018.09
Receptionist
Women’s Care
2013.03 - 2013.09
Externship
Walk-In Urgent Care
2012.12 - 2013.01
Habilitation Tech
Richland County New Hope Rain Tree
2012.05 - 2013.03
Associate
Aspen Bread and Bagel
2012.02 - 2012.08
Sales Associate
Macy's
2009.11 - 2012.04
Bachelor of Science - Medical Administration
University Phoenix
Bridging the Gap Medical Interpreter Training - Medical Interpreting
Cincinnati State Technical And Community College
Associate of Science - Medical Assistant
Ross Medical Education Center
High School Diploma -
Madison High School
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