Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Clark

Washougal,WA

Summary

Dynamic and adaptable professional with a proven track record at Skamania Lodge, excelling in staff management and spa operations. Demonstrated ability to enhance team performance and guest satisfaction through effective training and problem-solving. Skilled in SpaSoft and fostering a positive work environment, significantly contributing to continuous improvement and operational excellence.

Overview

5
5
years of professional experience

Work History

Spa Supervisor

Skamania Lodge
04.2024 - Current
  • Managed staff scheduling effectively, ensuring adequate coverage during peak hours for optimal guest experience.
  • Trained and mentored new team members, fostering a positive work environment that supported employee growth.
  • Maintained inventory levels, ordering supplies as needed to ensure smooth operations and minimize downtime.
  • Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
  • Created a positive work atmosphere by fostering open communication and teamwork among staff members, leading to higher employee satisfaction and retention rates.
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Spa Receptionist

Skamania Lodge
09.2023 - 04.2024
  • Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
  • Coordinated with therapists to ensure timely commencement of appointments, reducing wait times for clients.
  • Resolved client issues professionally, promoting a positive image of the spa brand.
  • Collaborated with team members to promote a harmonious work environment and deliver outstanding service.
  • Trained new receptionists on daily tasks, procedures, and best practices to ensure consistent quality across the team.

Bartender

Bigfoot Restaurant And Bar
11.2021 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Data Entry Clerk

SeaTac Express
11.2019 - 12.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Sorted documents and maintained organized filing process.
  • Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.

Education

GED -

Highline Community College
DesMoines, WA
02.2017

Skills

  • Staff Management
  • Spa operations knowledge
  • Schedule Coordination
  • Appointment Scheduling
  • Continuous Improvement
  • Adaptability and Flexibility
  • Reliability
  • Problem-solving abilities
  • SpaSoft use
  • Hiring procedures
  • POS System Operation
  • Self Motivation

Timeline

Spa Supervisor

Skamania Lodge
04.2024 - Current

Spa Receptionist

Skamania Lodge
09.2023 - 04.2024

Bartender

Bigfoot Restaurant And Bar
11.2021 - 09.2022

Data Entry Clerk

SeaTac Express
11.2019 - 12.2020

GED -

Highline Community College

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Jessica Clark