Jessica Clark
Sumter,SC
Summary
Diligent Customer Service professional with background in managing client relationships and driving revenue through innovative sales strategies. Successfully closed high-impact deals and fostered long-term partnerships. Demonstrated expertise in communication and negotiation, consistently exceeding client expectations.
Overview
14
14
years of professional experience
Work History
Account Executive
Windstream
01.2024 - 08.2024
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Managed approximately 200 outbound calls and emails per day combined.
Customer Service Advoctae II
Aston Carter
06.2023 - 10.2023
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
Patient Account Representative
Receivable Solutions
01.2021 - 05.2023
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Contacted patients after insurance was calculated to obtain payments.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Partnered with outside entities to resolve issues with billing, claims, and payments.
- Contacted patients after insurance was calculated to obtain payments.
- Electronically submitted bills according to compliance guidelines.
- Posted payments and processed refunds.
- Reconciled statements with patient records.
- Utilized EPIC to research patient account history, access patient billing statements, and explanation of benefits,
Telemarketing Sales Representative
Kelly Services
08.2021 - 12.2021
- Completed daily cold calling and outreach to build sales
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Collected premiums on or before effective date of coverage
- Calculated premiums and established payment methods for sales
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
Direct Sales Chat Agent
Charter Communications
04.2019 - 08.2021
- Answer questions about product features and benefits
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Educated customers about billing, payment processing and support policies and procedures
- Memorized scripts to achieve easy conversational flow in interactions with potential customers
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Business Assistant Manager
Spring Communications
03.2016 - 07.2017
- Engaged with customers to build business relationships.
- Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Contributed long-term sales strategy ideas to team to promote continuing business success.
Customer Specialist
Verizon Wireless
09.2014 - 12.2015
- Verified accuracy of customer account information and updated when necessary.
- Provided customers with detailed information on company products, services and materials.
- Directed customers to appropriate departments for additional support.
- Requested escalation for unresolved issues.
- Contributed to the development of best practices within the team by sharing insights gained from daily interactions with customers.
- Managed high call volume efficiently, maintaining impeccable quality in customer interactions.
Retail Sales Associate
Footlocker Retail
11.2010 - 02.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma - General Education
Crestwood High School
06.2010
Skills
- Client Relationship Building
- Account Management
- Relationship building and management
- Pipeline Management
- Proficient in Microsoft, Epic, and other EMR systems
- HIPAA Compliance
- Insurance Verification
- Medical Billing
- Medical Terminology
- Invoicing and collections
- Account management
- Written and verbal communication
Timeline
Account Executive
Windstream
01.2024 - 08.2024
Customer Service Advoctae II
Aston Carter
06.2023 - 10.2023
Telemarketing Sales Representative
Kelly Services
08.2021 - 12.2021
Patient Account Representative
Receivable Solutions
01.2021 - 05.2023
Direct Sales Chat Agent
Charter Communications
04.2019 - 08.2021
Business Assistant Manager
Spring Communications
03.2016 - 07.2017
Customer Specialist
Verizon Wireless
09.2014 - 12.2015
Retail Sales Associate
Footlocker Retail
11.2010 - 02.2014
High School Diploma - General Education
Crestwood High School
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