Jessica Clark
Customer Service Specialist/Receptionist
Ely,NV
Summary
Enthusiastic person determined to work hard in fast-paced environments. Team-driven and compassionate towards all. Ready to tackle new challenges and eager to learn.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Clinic Receptionist
William Bee Ririe Hospital
10.2024 - 01.2025
- Assisted in updating patient records, ensuring accuracy and confidentiality at all times.
- Processed payments from patients for co-pays and uninsured visits.
- Provided exceptional customer service to patients during their visit by actively listening to their needs and addressing any concerns they had about their care or upcoming appointments.
- Maintained medical record database with up-to-date patient information and provided information to other providers.
- Collected personal, medical and insurance information to provide accurate verification of benefits.
- Demonstrated a strong work ethic by consistently arriving on time, attending to assigned tasks in an efficient manner, and maintaining a high level of professionalism throughout all interactions with patients and coworkers.
Housekeeping
Prospector Hotel & Gambling Hall
09.2024 - 10.2024
- Perform a variety of cleaning activities such as changing linens, mopping, dusting, and cleaning bathrooms
- Ensure all rooms are cared for and inspected according to standards
- Notify superiors on any damages, deficits, and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
Receptionist
Jenny Sue's Pet Oasis
02.2022 - 03.2022
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Spoke to customers regarding lodging, grooming, daycare services and pricing and cross-sold additional items
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care
- Met with clients to discuss cut and style preferences
- Maintained and updated daily log of time spent with dogs for calculating payments, itemizing activities and services provided
Associate
Ross Dress for Less
02.2018 - 05.2018
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Processed product returns and assisted customers with other selections
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
- Achieved perfect attendance and on-time record
- Increased sales by offering advice on purchases and promoting additional products
Education
High School Diploma - undefined
Los Lunas High School
Los Lunas, NM 08.2010 - 05.2014
No Degree - Nursing
University of New Mexico
Albuquerque, NM 08.2015 - 05.2016
Skills
Office administration
Customer/Client relations
Professional demeanor
Security awareness
Documentation and reporting
Scheduling
Administrative support
Time management
Multi-line Telephone Systems
Bookkeeping
Verbal and written communication
Sales expertise
Stocking and replenishing
Retail store support
Payment collection
Cleaning and sanitizing
Cash drawer management
Basic math skill
Timeline
Clinic Receptionist
William Bee Ririe Hospital
10.2024 - 01.2025
Housekeeping
Prospector Hotel & Gambling Hall
09.2024 - 10.2024
Receptionist
Jenny Sue's Pet Oasis
02.2022 - 03.2022
Associate
Ross Dress for Less
02.2018 - 05.2018
No Degree - Nursing
University of New Mexico
08.2015 - 05.2016
High School Diploma - undefined
Los Lunas High School
08.2010 - 05.2014